Sr Analyst III Infrastructure Services

Job Description:

Key Responsibilities

• Create and maintain operational documentation, SOPs, and knowledge articles.
• Administer Domino server infrastructure across primary and disaster-recovery data centers, including clustering, replication, and backup/recovery processes.
• Manage Domino Directory, mail routing, replication, clustering, and server performance.
• Perform installation, upgrades, patching, and migration activities across Domino environments.
• Manage user administration: account provisioning/deprovisioning, password resets, and access/security / certificate management.
• Monitor server health, performance, and availability across development, production application, web, administrative, mail, and reporting servers.
• Maintain the Domino security framework, including access control lists (ACLs), authentication, and web access configuration.
• Coordinate with HCL vendor support for Domino platform and infrastructure-level issues; track and escalate defects within HCL's supported scope.
• Support disaster-recovery readiness: maintain replicated systems, clustered application servers, and backup web servers at the secondary site.
• Partner with the Domino development function and business stakeholders to assess the operational impact of upgrades (Domino, Windows, Office, DB2) on production workflows.
• Manage users, groups, mail databases, ACLs, ID-related activities, and Domino administration tasks.
• Work with infrastructure and application teams during upgrades, migrations, and major incidents.
• Create and maintain administration runbooks, architecture diagrams, and dependency maps.
• Support Exchange Online / Microsoft 365 mailboxes, shared mailboxes, distribution groups, permissions, and mail-flow-related issues.
• Handle incidents, service requests, changes, and problem tickets within agreed SLAs.

Mandatory Skills

• Minimum 4–6 years of overall support experience
• Strong hands-on experience with HCL Domino / IBM Lotus Notes administration
• Domino server administration and troubleshooting
• Mail routing, replication, ACL/database access, user/group administration
• Domino Replication & Clustering
• Working knowledge of Domino security models, ACLs, and web (iNotes/HTTP) access configuration
• Good knowledge of Exchange Online / Microsoft 365
• Good troubleshooting and communication skills

Preferred Qualifications

• HCL Domino administrator certification.
• Domino upgrade/migration experience, particularly exposure to newer Domino versions.
• Experience with PowerShell for Exchange Online administration.
• Knowledge of Microsoft Entra ID and hybrid messaging environments.
• Experience working in enterprise managed-services/support environments.
• Knowledge of migration or coexistence between Domino/Notes and Microsoft 365.

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