- Location
- Fremont, CA, United States of America
- Type
- Full-time
- Department
- Sales
- Seniority
- Senior
- Source
- Workday
Description
Hyve Company Overview
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.
Responsibilities include:
· Lead complex, customer-level sales operations workstreams end-to-end, setting priorities, aligning stakeholders, and enabling Account Executives to spend more time with customers and in the field.
· Own customer-level profitability and commercial performance by establishing operating mechanisms to monitor revenue, margin, pricing, and costs; identify material risks and opportunities; and drive corrective action with senior stakeholders.
· Lead the cost recovery strategy and execution process, including identifying exposure, validating financial support, influencing commercial positions, coordinating customer claims, and ensuring recovery actions are driven through closure.
· Partner with Sales Operations leadership and Account Executives to design and govern intake, prioritization, and execution processes for sales requests, balancing business impact, customer urgency, and organizational capacity.
· Anticipate systemic pain points affecting Account Executives and lead the development of practical, scalable solutions that improve productivity, responsiveness, and the customer experience.
· Serve as the senior point of contact for customer-level data and business insights, establishing reporting standards and delivering dashboards, forecasts, executive analyses, and recommendations that guide strategic decisions.
· Influence and align Deal Desk, Finance, Legal, Sales Strategy, GTM Systems, and other internal teams to execute cross-functional improvements that increase revenue, profitability, operational discipline, and customer satisfaction.
· Define customer-level strategy, operating plans, and multi-quarter roadmaps within broader functional workstreams, and present progress, financial impact, risks, and recommendations to Sales Operations leadership and sales stakeholders.
· Champion the use of AI and automation across sales operations workflows to eliminate routine work, accelerate analysis, improve data quality, and scale repeatable best practices.
· Establish KPIs and performance mechanisms with leadership, hold workstreams accountable to targets, proactively escalate material risks, and drive mitigation plans to completion.
Qualifications
· Bachelor’s degree with a minimum of 5 years of relevant sales operations, finance, commercial operations, or program management experience, or an equivalent combination of education and experience.
· Demonstrated experience leading complex sales operations or commercial workstreams in a high-volume environment; manufacturing, technology, or production experience is preferred.
· Experience working in a high-volume, fast-paced environment with the ability to react quickly and remain productive during unexpected changes.
· High-volume reporting and data analysis experience required.
· Proven ability to influence senior stakeholders, lead cross-functional teams without direct authority, and translate complex financial and operational issues into clear recommendations and action plans.
· Server, rack, or related product knowledge preferred.
· Excellent business communication skills, both verbal and written, with the ability to communicate professionally with customers, internal teams, and cross-functional leaders.
· Proven self-starter and quick learner with strong computer skills.
· Possesses a can-do attitude, operates with a sense of urgency, and remains highly focused on customer needs, KPIs, and execution.
· Strong analytical skills with experience working through diverse and complex problems using data, judgment, and cross-functional input.
· Self-directed with a proactive approach to problem-solving and follow-through.
· Proven ability to maintain composure and professionalism in high-pressure customer interactions.
· Proficient knowledge of Windows operating systems and advanced Excel skills.
· Some travel and work outside normal business hours may be required based on customer or business needs.
What’s in it for you
Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Mental Health Care
- 401K with match
- Paid Holidays, Vacation & Sick Days
- Tuition Reimbursement
- LEAP Program
- MyFlexPay