PASSPORT ACCEPTANCE AGENT

THE CITY:   

The City of National City is a full-service, general law city serving a vibrant and socioeconomically diverse community. Its diverse population, mild climate, and central location make National City a great place to live, work, play, and do business. The City takes great pride in its rich history, strong bi-national relationships, and deep commitment to its residents, schools, neighborhoods, and thriving business districts.

As San Diego County’s second-oldest city, National City is truly at the center of it all. Located within a dynamic bi-national region of more than five million consumers, the City’s competitive advantage lies in its central location, robust transportation network, and diverse business industry. National City is just minutes from downtown San Diego, local beaches, San Diego International Airport, the U.S.–Mexico border, San Diego State University, and other colleges and universities.

National City is served by Interstates 5 and 805, as well as State Route 54, providing convenient access for residents, businesses, and visitors throughout the region and into Mexico. Public transit options are readily available through the San Diego Trolley and the Metropolitan Transit System (MTS), which serve National City seven days a week.

For more information on the City please visit our website at:www.nationalcityca.gov.

Connect with us on social media:National City Facebook|National City Instagram

THE DEPARTMENT: 

The City Clerks Department plays a vital role in maintaining transparency, integrity, and public trust in local government. Serving as the official recordkeeper, the office is a neutral liaison between the public and city government, ensuring professional and accessible service.

THE JOB:

To assist the public with the passport application process; provide a broad variety of clerical, secretarial, and administrative support duties; and perform related duties as assigned. Work involves recurring tasks that require following standardized sequential steps, processes, or procedures.

• Assist clients by accepting, reviewing, and ensuring completeness of passport applications and required documentation.
• Greets customers and instructs/guides them on completing a passport application both in person and by phone.
• Provide courteous, respectful, and efficient customer service.
• Determine use of proper forms based on applicant's citizenship, travel plans, and individual circumstances.
• Ability to operate camera; maintain passport photo processing; verify photo meets federal passport regulations and guidelines.
• Ability to administer the passport oath.
• Complete transactions with customers for services; operate a cash drawer to receive accepted forms of payments;
• Balance cash drawers each day; produce daily cashiering reports.
• Provides support duties such as assisting program clientele in person, electronically, and on the telephone; answer telephones, take messages and relay information to others as requested by the supervisor.
• Performs data entry onto transmittal forms.
• Prepares mailing of passport applications, ensure correct postage is applied, coordinate shipping, and tracking of packages.
• Provides routine administrative support; maintains records and files; enters data in computer equipment/software; summarizes data as required for reports; 
• Searches specific online sites for factual information as directed.
• Ensures timely and accurate processing of passport applications and all passport services.
• Certifies that the customer has provided true legal documentation; administers an oath; witness applicant signature; verifies photos on ID and application match with the actual person, executes forms.
• Ensures that the documents are handled and stored securely and the personal information is protected.
• Daily handling of cash and credit cards and reconciling of payments.
• Performs related duties and responsibilities as assigned.

Training and Experience: Graduation from high school or equivalent education AND one (1) year of clerical
and administrative support experience.

Bilingual preferred

Knowledge and Skills in:

• Principles and practices of customer service and proper phone etiquette
• Correct English usage, grammar, spelling, and punctuation; office procedures, methods, and other equipment; operation of computers and other office machines
• Knowledge of Microsoft Office
• Basic math skills; basic principles and procedures of cash handling
• Reading skills sufficient to understand information and material related to the assignment
• Maintain a high level of security and confidentiality of restricted information
• Accurately process payments for services

Ability to:

• Communicate effectively, both orally and in writing?? Learn mandated requirements and procedures for accepting and preparing official, legal documents
• Use computers, telephones, copiers, facsimile machines and other office equipment
• Add, subtract, multiply and divide numbers accurately
• Exercise high attention to detail ensuring form completeness
• Proficiently complete internet research request
• Understand and follow oral and written direction
• Deal with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds
• Exercise tact and diplomacy in dealing with technical, complex and confidential customer issues and situations
• Establish and maintain effective working relationships with all those encountered during the course of work

LICENSES, CERTIFICATIONS, OR SPECIAL REQUIREMENTS

• Possession of a valid California Class C driver’s.

Special Requirements:

• Must be able to successfully complete U.S. Department of State Passport Services Web-Based Training to meet Passport processing requirements within one month of employment.
• Must be a U.S. Citizen or Naturalized Citizen.