Patient Care Navigator

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer: 

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match 
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! 

https://hr.howard.edu/benefits-wellness

JOB PURPOSE: The Bilingual (Spanish/English) Patient Care Navigator (PCN) assists within UROGYN Division in research, community outreach, and clinical care activities. PCN is responsible to promote high quality of research & care for women with pelvic floor disorders at Howard University (HU) and Howard University Hospital (HUH), coordinate research & clinical care within UROGYN Division. This position will provide administrative support for Division of Urogynecology operations. This position reports to Urogynecology Chief.

SUPERVISORY AUTHORITY: This position reports to the Chief of Urogynecology and coordinates with other members of the research team. This position has no formal supervisory authority or authority for the direction of others.

NATURE AND SCOPE: This position supports research & clinical care within the Division of Urogynecology, OBGYN Department and Howard University/Howard University Hospital. This position may interact with a variety of participants, clinicians, staff and faculty. They may also interact with research partners, advisory board participants, and other stakeholders. External contacts include a variety of third party payers, medical organizations, patients, other healthcare personnel, and research staff.

PRINCIPAL ACCOUNTABILITIES:

Research:

• Recruit, screen, and consent study participants in accordance with approved protocols
• Schedule and coordinate study sessions, assessments, and follow-up visits
• Communicate regularly with site clinicians and research partners to monitor study progress and troubleshoot challenges
• Use designated software to support study operations, data management, tracking, and reporting
• Assist with authorizations for study related treatments and care.
• Assist participants to navigate through HU and HUH systems.
• Protects private health information and safeguards Belmont three fundamental ethical principles for research.
• undefined.

Community Outreach:

• Lead monthly outreach events to increase UROGYN HU and HUH community outreach and increase research participation and awareness regarding pelvic floor disorders & UROGYN services at HU/HUHCollaborate with FPP community outreach team.
• Work with HUH and HUH marketing team to improve social media presenceServe as a visible ambassador for Howard University’s Urogynecology program.
• Develop and strengthen relationships with community members, organizations, and partners throughout the DMV community.
• Proactively identify, research, and attend relevant community events and opportunities where women’s health and urogynecology services can be promoted.
• Develop and implement community outreach activities focused on women’s pelvic health.
• Educate community members about the availability of urogynecology services at Howard University, including the types of conditions treated, services offered, and how to access care.
• Establish, cultivate, and maintain strong working relationships with community organizations, healthcare providers, faith-based organizations, advocacy groups, women’s organizations, senior centers, and other community partners.
• Follow up with individuals who express interest in care to help ensure that they successfully transition from community outreach to a scheduled and attended clinic appointment.
• Track outreach activities, community contacts, referrals, appointments, and other engagement metrics to evaluate the effectiveness of outreach efforts.
• Gather feedback from community members and partners to inform future outreach efforts and improve patient experience. 

Clinical Care:

• Facilitate referrals, coordinate patient and research participants care.
• Assist in clinic with examinations and office procedures.
• Schedule patients for research and clinic office visits/procedures.
• Works with the front desk or surgical scheduler to coordinate schedule.
• Maintain knowledge of and complies with established policies and procedures.
• Provide patient care education and instruction as directed by the provider.
• Perform voiding trials, foley catheter care, straight catheterization, urinalysis.
• Assist with pessary care and specialized procedures (Urodynamics, Ultrasound, cystoscopy, anal manometry, pelvic physical therapy and others). 

CORE COMPETENCIES:     

• CITI Training (can be obtained during on-boarding)Clinical care skills.
• Ability to be detailed oriented, follow established priorities or procedures, and deliver high quality customer service.
• Ability to use good judgment, make sound decisions and behave with tact, decorum and diplomacy.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of Medical Terminology, CPT and ICD-9/10 code reference books,
• Knowledge of common safety hazards and precautions to maintain a safe work environment to maintain quality control standards.
• Demonstrated skill in oral and written communications as well as ability to speak clearly, understand and respond to oral and written instructions.
• Skill in assisting in a variety of treatments and medications as directed.
• Skill in taking vital signs, maintaining records and recording test results.
• Skill in establishing and maintaining effective working relationships with research participants, patients, medical staff, and the public. 

MINIMUM REQUIREMENTS:

Spanish fluency required. Medical Spanish Translator Certification is required. Licensed Practical Nurse preferred, not required. Associate degree in Medical Technology, Nursing or related field or minimum of seven (7) years related experience in a physician’s office, clinic and/or hospital, research or equivalent combination of education and experience. Certification or registration as a Medical Technology or completion of a Medical Assistant program is required.

Compliance Salary Range Disclosure

Expected Salary Range: $50,000 - $60,000