Pest Service Manager

Description

Join the #1 Locally Owned Pest Control Company in the Tri-State Area

Green Pest Solutions is proud to be the #1 locally owned and operated pest control company serving Pennsylvania, New Jersey, and Delaware. Since 2004, we've grown to become one of the Top 34 Pest Control Companies in the U.S. (as recognized by PCT Magazine) and, for the eighth consecutive year in 2026, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal, earning 1st Place in the Extra Large Company category.

We are consistently recognized as one of the fastest-growing companies in the region, including honors from the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the lawn care and pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

What You'll Do

As a Pest Service Manager, you will oversee daily pest control operations, support and develop technicians, and ensure service quality and operational efficiency across the branch. You will play an important role in technician performance, scheduling, inventory management, customer satisfaction, and team development while ensuring company standards and procedures are consistently followed.

Position Details

• Position Type: Full-time
• Schedule: 40+ hours per week.
• Availability: Must be available to work Saturdays during peak season.
• Meetings: Participate in daily, weekly, and bi-weekly meetings, including weekly one-on-ones with your supervisor.

Key Responsibilities

Daily Operations & Technician Performance

• Ensure all technicians start their day on time by confirming attendance and managing call-outs.
• Monitor fleet tracking software daily and communicate with underperforming technicians.
• Maintain daily communication with technicians through email and text regarding upcoming schedules and important updates.
• Review technician routes near the end of each day to ensure efficient scheduling for the following day.
• Ensure technicians meet daily completion percentage requirements.
• Perform weekly technician backtracks and audits to verify compliance with company Standard Operating Procedures (SOPs).
• Manage technician Paid Time Off (PTO) in accordance with company expectations.
• Review and approve weekly payroll, ensuring all technicians approve their submitted hours.
• Attend and contribute to weekly management meetings.
• Complete assigned slow-season projects within established deadlines.

Team Leadership & Development

• Recruit, interview, and hire new employees as needed.
• Build agendas and lead bi-weekly technician branch meetings.
• Help technicians navigate the Technician Advancement Program.
• Mentor technicians accepted into the Leadership Development Program.
• Maintain consistent communication with team members, leads, and management.
• Provide ongoing support, guidance, and accountability to technicians.
• Ensure technicians maintain a professional appearance and represent the company image.

Customer Service & Technical Support

• Address customer concerns over the phone and through in-person service calls as needed.
• Support office and sales teams with questions regarding products, treatment methods, scheduling, and insect biology.
• Maintain proficiency in general pest, rodent, and termite biology, as well as applicable treatment practices.
• Provide technical guidance to help ensure quality service and customer satisfaction.

Inventory, Fleet & Equipment Management

• Verify inventory accuracy as shipments arrive.
• Complete weekly inventory counts to ensure technician product usage aligns with forecasted amounts.
• Record and manage inventory in Microsoft Business Central.
• Order equipment and supplies as needed while maintaining established Profit & Loss (P&L) expectations.
• Ensure all company trucks remain up to date on preventative maintenance.
• Ensure trucks are maintained and cleaned according to company standards.
• Obtain and maintain a forklift license.
• Process and manage company uniform orders for pest technicians.

Administrative & Financial Responsibilities

• Follow company standards for reporting and submitting receipts associated with company credit card usage.
• Process P-card receipts weekly through Concur.
• Utilize Microsoft Office applications, including Excel, Word, and Teams, as part of daily responsibilities.
• Maintain accurate operational records and complete required administrative tasks.

Education & Experience

• Previous experience in pest control service operations or a related field preferred.
• Working knowledge of general pest, rodent, and termite biology and treatment  practices.
• Previous leadership, supervisory, or team management experience preferred.
• Experience with inventory management, scheduling, payroll, and operational reporting preferred