Job Purpose

The Senior Manager Patient Insights HS will generate actionable insights into the needs, motivations, barriers, and behaviors of people living with hidradenitis suppurativa (HS). This individual will translate priority business questions into a focused patient research plan and independently manage qualitative and quantitative studies from design through recommendations. Working closely with Patient Marketing, Patient Services, and Medical, the Senior Manager will bring the patient perspective into HS brand strategy, launch planning, segmentation, messaging, and campaign development. This role is dedicated exclusively to HS patient insights.

Major Accountabilities

• Patient Understanding & Insights Planning: Partner with stakeholders to identify priority HS patient questions and develop a research plan aligned with brand and launch milestones. Explore unmet needs, motivations, treatment perceptions, and barriers to seeking care and taking action.
• Primary Patient Research Design & Execution: Independently manage qualitative and quantitative HS patient research, including methodology selection, agency briefing, recruitment criteria, discussion guides and questionnaires, analysis, and reporting. Deliver clear recommendations to inform patient positioning, message and concept testing, and campaign development.
• Patient Segmentation: Develop and apply HS patient segmentation based on needs, attitudes, motivations, barriers, and decision drivers. Partner with Patient Marketing to translate segments into actionable audience priorities and tailored engagement approaches.
• Cross-Functional Partnership: Serve as the day-to-day HS patient insights partner to Patient Marketing, Patient Services, and Medical. Communicate findings through concise narratives and working sessions that clarify implications, inform launch decisions, and identify next steps.
• Insight Synthesis & Continuous Learning: Integrate primary research, secondary data, and relevant field feedback into a current, coherent view of the HS patient experience. Identify evidence gaps, emerging barriers, and opportunities, distinguishing supported findings from hypotheses requiring further research.
• Vendor & Research Budget Management: Manage research agencies, project scopes, timelines, and budgets to deliver high-quality insights. Ensure studies follow company procedures and applicable market research, patient privacy, consent, and adverse event reporting requirements.
• Patient Tracking & Measurement: Partner with marketing and analytics colleagues to define patient insight KPIs and establish baseline and ongoing research tracking of awareness, understanding, attitudes, engagement, and reported journey barriers. Translate changes over time into recommendations for patient strategy and research priorities.

Your profile

Job Requirements

Education:

• Bachelor’s degree required
• Advanced degree (MSc, MBA, PhD, PharmD, or MD) preferred.

• 5+ years of relevant market research or insights experience in biotechnology, pharmaceuticals, or a healthcare-focused research agency, including hands-on patient research.
• Demonstrated ability to independently manage end-to-end qualitative and quantitative patient research and translate findings into actionable commercial recommendations.
• Experience in HS, dermatology, immunology, or another specialty/chronic disease area preferred; experience supporting launch planning, patient journey research, segmentation, or message testing is advantageous.

• Strong qualitative and quantitative research judgment, including selecting fit-for-purpose methodologies, evaluating sample quality, and interpreting findings and limitations.
• Ability to synthesize primary research, secondary data, and field feedback into clear, evidence-based narratives and practical recommendations; strong written, presentation, and stakeholder collaboration skills.
• Patient-centered mindset and sound judgment when working with sensitive patient experience data; strong project and vendor management skills, attention to detail, and ability to prioritize independently in a fast-paced environment.

Why us?

An exciting job opportunity awaits you!
MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:
Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.
Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.
Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.
Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.