Client Success Manager

THE OPPORTUNITY

Great client success is about more than managing an account. It’s about understanding what matters to the client, showing measurable value, and becoming a partner they don’t want to operate without.

As a Client Success Manager on our Emerging Growth Business Unit, you’ll help build and grow long-term client partnerships while connecting healthcare outcomes, cost management, and financial performance.

You’ll work across Product, Insights & Reporting, Sales, and other teams to turn data into meaningful client conversations, anticipate needs, solve problems, and help clients get the greatest possible value from our solutions.

If you enjoy building relationships, digging into the numbers, and turning insights into action, we’d love to meet you.

WHERE YOU’LL WORK

This role can be based at our Dublin, Ohio office with hybrid flexibility or work remotely anywhere in the United States.

WHAT YOU’LL MAKE HAPPEN

• Build strong partnerships. Serve as a trusted day-to-day partner for assigned clients, building relationships that support satisfaction, retention, and long-term growth.
• Bring strategy to life. Understand each client’s priorities and mobilize internal teams around plans that drive adoption, engagement, and measurable results.
• Turn data into value. Use performance, engagement, and financial data to tell a clear story about results, savings, opportunities, and the value of our solutions.
• Stay ahead of client needs. Bring knowledge of health plans, market trends, and adjacent solutions to proactively recommend ideas that can make an impact.
• Know the health of the account. Monitor client performance and financial indicators to identify potential risks and opportunities before they become surprises.
• Be the client’s voice. Bring feedback and insights back to Product, Solutioning, Engineering, and other teams to help improve our solutions and client experience.
• Create confident users. Support onboarding, education, training, webinars, and workshops so clients and their partners understand how to get the most from our solutions.
• Connect the dots. Partner across Sales, Product, Marketing, Client Operations, and Insights to solve problems and deliver a seamless client experience.

YOU MIGHT BE A GREAT FIT IF...

You’re equally comfortable building a client relationship, reviewing performance data, and explaining what the numbers mean for the business.

You bring:

• A bachelor’s degree in healthcare, business administration, or a related field, or equivalent experience.
• 5–8+ years of client or account management experience within healthcare.
• A track record of building strong client relationships and delivering high levels of client satisfaction and retention.
• A strong understanding of the U.S. healthcare landscape, particularly health plans and the challenges they face.
• Excellent communication, presentation, project management, and relationship-building skills.
• Comfort interpreting and explaining financial analyses, savings, performance metrics, and business value to clients.
• An analytical mindset with the ability to turn data into useful insights and recommendations.
• Experience using CRM and client success tools, along with the ability to work independently in a fast-moving, cross-functional environment.
• Flexibility to travel as needed based on client demands and business cycles.

WHAT’S IN IT FOR YOU

We want our people to feel supported at work and outside of it.

• Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
• Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.
• Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
• Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Up to $5,250 annually in tuition reimbursement, continuing education support, paid training, and leadership development.
• Culture: A people-first environment focused on collaboration, innovation, inclusion, community, and making a meaningful difference.

READY TO JOIN US?

Here’s what you can expect from our hiring process:

Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!

A FEW THINGS TO KNOW

Current Associates: Already part of the team? Apply internally through Jobvite.

Diversity, Equity & Inclusion: We welcome everyone and value the different backgrounds, perspectives, and experiences people bring to our organization. We’re committed to empowering our Employee Resource Groups and are proud to be an equal opportunity employer.

Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

#LI-JD1

#LI-Remote