Essential Functions 

• Acknowledge guest in all public spaces with a warm and friendly greeting 

• Assist with banquet function of the hotel to include set up of tables and chairs 

• Follow scheduled shifts and follow break and lunch requirements 

• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas 

• Assist guest with any specials requests 

• Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens 

• Professional communication while using technology 

• Respect all guests, team members, and management by maintaining a positive, friendly attitude 

• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name 

• Maintain guest confidentiality following all hotel procedures 

• Report any suspicious activity or unusual items in room 

• Report any irregular behavior from guests in public areas and/or in rooms 

• Ability to take initiative and handle assignments with limited supervision 

• Follow all hotel policies and procedures as outlined in the team member handbook 

• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office 

• Perform other duties as management requests to service our guests. 

• Education & Experience 

  • High School diploma or higher 

  • Previous hospitality experience preferred 

  • Excellent customer service skills 

  • Excellent communication skills, both verbal and written 

  • Ability to use technology e.g. tablets, iPads 

  Physical Demands 

  • Ability to stand for extended periods of time 

  • Ability to squat and bend 

  • Ability to communicate clearly 

  • Corrected vision to normal range 

  • Ability to work long hours as needed 

  • Ability to lift/push/pull 50 lbs. 

  Mental Demands 

  • Make sound judgments quickly 

  • Work on multiple tasks, making appropriate progress towards deadlines 

  • Able to work independently, take direction, and provide direction to others 

  • Manage differing personalities within the office, the hotel, and the community 

  • Maintain the highest degree of confidentiality 

  • Ability to work effectively in stressful, high pressure situations 

  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary