Senior Technology Operations Analyst

Overview

 

Turn data into decisions and drive technology performance!  

Are you a highly analytical professional who enjoys turning complex data into meaningful business insights? Do you thrive at the intersection of finance, technology, operations, and AI-driven automation? 

 

We're looking for a Senior Data Analyst to serve as a trusted partner to our Technology leadership team!

 

This is an onsite position, reporting to our Port of Spain office. 

 

Why Join Carenet Health: 

• Telehealth solutions company for over 20 years 
• Consistently maintains compliance and certifications from healthcare accreditation industry standards 
• Global operations in the US, Canada, Philippines, Trinidad and Tobago, El Salvador, and South Africa

 

What Makes This Role Exciting:

 

 

You'll work directly with senior leaders and vice presidents, providing the data analysis, operational intelligence, executive reporting, and automation solutions that help drive strategic decisions.

 

This is an opportunity to go beyond traditional reporting. You'll influence how technology budgets are managed, identify opportunities for efficiency and cost optimization, and help leaders make informed, data-driven decisions that shape the future of the organization. In addition, you will leverage Microsoft Copilot and other automation tools and data analysis to provide and prepare presentations, modernize reporting processes, and eliminate manual work.

 

 

What You Will Do: 

 

As a Senior Technology Operations Analyst, you will:

• Deliver financial data analysis and budget visibility for Technology leadership
• Develop advanced Excel models, dashboards, reports, and analytical tools
• Analyze budgets, forecasts, spending, commitments, and variances to identify trends, risks, and opportunities
• Monitor technology vendor expenses, software subscriptions, purchase orders, renewals, and invoices
• Create executive-ready presentations and reports that translate complex data into actionable insights
• Investigate discrepancies, reporting gaps, and unusual financial results
• Implement AI-enabled automation and process improvements that improve efficiency and reporting accuracy
• Establish scalable reporting templates, workflows, and documentation
• Track action items, deadlines, and operational priorities through completion
• Collaborate with Finance, Accounting, Procurement, and Technology teams to maintain accurate and reliable information
• Proactively identify emerging risks and opportunities and provide recommendations to leadership

 

What We're Looking For: 

• Bachelor's degree in Information Technology, Data Analytics, Business Analytics, Statistics, Mathematics Computer Science, or Business Administration 
• 3+ years of experience in Data Analysis, FP&A knowledge, Business Operations, Technology Operations, Contact Center Analytics or KPI Reporting 
• Advanced Microsoft Excel skills; Power BI experience is an advantage
• Proficiency in Microsoft 365, especially Excel and PowerPoint
• Experience supporting senior leaders with executive reporting and strategic business priorities
• Strong understanding of data analysis, budgeting, forecasting, variance analysis, expense management, and financial reconciliation
• Experience using AI tools, Microsoft Copilot, or automation technologies to improve reporting and operational processes
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

• Experience supporting Technology or IT organizations, technology budgeting, vendor management, software subscriptions, or operational reporting preferred

• Experience designing AI-assisted workflows and automated reporting solutions preferred

 

 

Apply today and help shape the future of technology operations through data, analytics, and automation.