Behavioral Health Lead Office Assistant - 24 Hour & Specialty Services*

 

The San Bernardino County Department of Behavioral Health is recruiting for a Behavioral Health Lead Office Assistant (previously Office Assistant IV) for the Triage, Engagement, and Support Team (TEST) under the 24 Hour & Specialty Services Division. The incumbent performs difficult and responsible clerical assignments requiring a thorough knowledge of the subject matter and interpretation of administrative policy and procedures. The incumbent will perform specialized administrative and operational support functions essential to coordination between behavioral health personnel and law enforcement partners including processing crisis reports from law enforcement and updating the tracking system for the Sheriff’s Department. Responsibilities extend beyond routine clerical duties and include tracking crisis referrals and encounter documentation, coordinating time-sensitive communications, maintaining sensitive program records, monitoring post-crisis follow-up and service linkage, and compiling operational data for program oversight.

This position supports communication and workflow continuity among law enforcement agencies, crisis response staff, hospitals, and community behavioral health providers. The nature of the work requires attention to urgency, confidentiality, documentation accuracy, and established escalation procedures. Administrative tracking and timely routing of information to help program staff identify outstanding tasks, maintain records, and support continuity following crisis encounters. The incumbent will review notes and records of engagement to verify open clients are being seen on a weekly basis. Our clients are open for up to 59 days. These responsibilities contribute to the efficient operation of the crisis response program and allow social workers, clinicians, and other authorized personnel to focus on assessment, intervention, and service coordination within their professional scope.