- Location
- Gurugram, DDC5E, India
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Education
- Master
- Source
- Workday
Description
Designation: Delivery Operations Associate Manager
Qualifications:BCom/MCom
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions. Manage medium sized teams and oversee day to day service delivery. Oversee outbound BSP settlement operations, aged item resolution, airline partner SLAs and regulatory reporting. • Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities. This process helps in maintaining good supplier relationships and controlling costs. • Effective Procure to Pay systems streamline operations and improve financial management. • keyword includes voice Processing, PO and Non PO,Vendor Payment,Master Data Management, Vendor Management, Accounts Payable • Align operational goals with strategic direction set by senior management. • Engage with client and internal stakeholders, recommend alternative approaches, make independent operational decision
What are we looking for? • Skill required: Procure to Pay - End-to-End P2P Delivery AP, Procurement, IATA & Expenses • Qualifications: BCom or M.Com or MBA Finance • Language - Ability:English(Domestic) - Advanced • Identify and assess complex operational issues and develop solutions through detailed analysis. • Manage medium sized teams and oversee day to day service delivery. • Maintain RAID logs and proactively escalate AP control gaps, payment risks and audit findings to senior leadership and clients. • Act as the primary accountability point for P2P service delivery, quality and client satisfaction. • Design, implement, manage and support all P2P activities across the full delivery scope Purchase Tower Vendor Master Data Management, Requisitions and PO Review, Goods and Services Receipting including SUPPLY or WIMS and Accounts Payable and Expenses Tower; Exception Management; Credit Note Processing; Payment Process and Reconciliations via Oracle or Blackline; Supplier Reconciliations; AP Reporting; QA Checks; Workers Compensation via Injury Connect; IATA Settlement and MBS Outbound; RCTI Reconciliation and Processing; and Expenses Reimbursement. Travel or aviation industry Exp.
Roles and Responsibilities: • Proficiency in analysing AP aging reports, GRIR Goods Receipt or Invoice Receipt reconciliations, and vendor statement reconciliations • Ability to identify root causes of invoice exceptions, payment holds, and three-way match failures • Experience with month-end close activities including AP accruals, liability reporting, and balance sheet reconciliation • Comfortable working with large datasets to track KPIs such as invoice processing cycle time, touchless rate, and on-time payment rate • Proactively manage supplier relationships, including onboarding, master data maintenance, and escalation handling • Act as a point of contact for internal business partners on AP process queries, SLA adherence, and audit requirements • Translate complex AP workflows into clear, actionable updates for non-finance stakeholders • Familiarity with e-invoicing standards EDI, XML, or portal-based, OCR or AI-based invoice capture, and touchless processing • Track record of identifying and implementing process improvements that reduce invoice cycle time, exception rates, or manual effort in AP operations • Experience with AP automation initiatives leveraging RPA or workflow tools e.g. Power Automate to streamline invoice routing and approval workflows • Knowledge of vendor portal adoption strategies to drive self-service and reduce AP team workload • Exposure to audit support, SOX controls, and internal control frameworks within an AP function • Ability to work cross-functionally with procurement, finance, treasury, and business units to drive AP process efficiency • Effective communication with vendors and internal stakeholders to resolve invoice disputes and payment queries • Experience partnering with shared services or GBS teams in a matrixed environment • Hands on experience with Oracle ERP, Accelya, Concur, Power Automate or RPA, and service management tools supporting end-to-end Procure-to-Pay and Accounts Payable.BCom,MCom
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.