Resource Navigator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the "Jobs Hub"

Job Description

The Resource Navigator is responsible for providing clerical support for the Care Management team, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. This position assists families to navigate internal resources by supporting the telephone triage process.

Key Responsibilities:

• Works independently to support the Care Management Team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information.
• Supports communication with Medical Homes as needed.
• Works with interdisciplinary team to ensure documentation of assessments, interventions, plans and education in the patient’s electronic medical record.
• Participates as a part of a multidisciplinary team (CDI/UM and Care Management) to plan future episodes of care for patients with language barriers.
• Proactively identifies need for and coordinates assistance of outside interpreters, in the absence of a Medical Interpreter.
• Maintains ethical boundaries and professional interactions with patients and families.
• Assist Care Management Team, patient and family to optimize utilization of insurance benefits.
• Support the coordination of durable medical equipment (DME).
• Coordinate spiritual and cultural support patients/families as identified.
• Coordinate the needs of international patient visits/ treatment by facilitating Visas, airline letters, and supporting documentation, as required.

Required Qualifications:

• High School Diploma/GED
• Demonstrated competency in Microsoft Office Suite

Preferred Qualifications:

• Customer support in a pediatric medical setting
• Medical Terminology
• Bilingual English-Spanish

The pay range for this position is $17.13-$25.38/hourly.

Compensation is determined based on years of relevant experience and departmental equity.