Aftermarket Business Manager

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Aftermarket Business Manager

Location: Duxford, Cambridgeshire (with UK travel as required)

Contract: Full-time; permanent

At SMT GB, we know that customer success doesn't stop when a machine is delivered. As our Aftermarket Business Manager, you'll play a key role in shaping and driving the strategy that increases customer retention, strengthens long-term partnerships and grows profitable aftermarket revenue across the business.

This is a highly visible commercial role that combines strategic thinking, customer insight and operational understanding. Working closely with senior leaders, OEM partners and customers, you'll identify opportunities to strengthen our aftermarket offering, develop innovative customer solutions and support the long-term growth of the business.

From Customer Support Agreements and connected services through to rebuilds, repowers and future revenue opportunities, you'll help shape how SMT GB continues to deliver value throughout the entire equipment lifecycle.

About the Role

As our Aftermarket Business Manager, you'll be responsible for shaping and delivering strategies that drive sustainable aftermarket growth across SMT GB. This is a highly visible commercial role that combines strategic planning, customer insight and operational understanding to identify opportunities that strengthen customer relationships, increase profitability and enhance our aftermarket offering.

Working closely with senior leaders, OEM partners and customers, you'll help develop solutions that support the full equipment lifecycle, ensuring we continue to deliver exceptional value long after the initial machine sale.

Key responsibilities will include:

• Developing and implementing aftermarket growth strategies aligned to business objectives.
• Identifying opportunities to increase revenue, customer retention and market share.
• Analysing commercial, operational and market data to support strategic decision-making.
• Supporting the growth of Customer Support Agreements, rebuild programmes, repower solutions and connected services.
• Working collaboratively with Sales, Service, Parts and Product Support teams to develop customer-focused solutions.
• Building and maintaining strong relationships with key customers, industry stakeholders and OEM partners.
• Contributing to business planning, forecasting and long-term strategic initiatives.
• Championing a customer-centric approach across the business.

About You

We're looking for a commercially minded professional who understands the value of aftermarket services and can translate strategic opportunities into tangible business results. You'll be comfortable influencing stakeholders at all levels, using data to inform decisions and working across multiple functions to drive successful outcomes.

To be successful in this role, you'll ideally have:

• Experience within construction equipment, engineering, industrial equipment, automotive or a similar sector.
• A background in aftermarket management, service operations, business development or lifecycle support.
• A proven track record of delivering commercial growth and business improvement initiatives.
• Strong analytical and problem-solving skills with the ability to interpret complex data and trends.
• Excellent stakeholder management and influencing abilities.
• Strong commercial and financial awareness.
• The ability to balance strategic thinking with a practical, hands-on approach.
• A degree in Business, Engineering, Commercial Management or a related discipline, or equivalent experience.

What We Offer

At SMT GB, we recognise that our people are key to our success. In return, we offer a competitive reward package and the opportunity to make a genuine impact within a growing business.

• Competitive salary
• Annual bonus scheme
• Company car or car allowance
• Contributory pension scheme
• Life assurance
• Healthcare cash plan
• Employee Assistance Programme
• Enhanced family-friendly policies
• Ongoing training and development
• Career progression opportunities

Eligibility

Applicants must have the right to work in the UK at the time of application.

Unfortunately, SMT GB is unable to provide visa sponsorship for this position.

Applications & Closing Date

We review applications on an ongoing basis and may close this vacancy early if a suitable candidate is identified. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details