Senior Manager - Quality

Role Summary: The Manufacturing Plant Quality Head is responsible for managing and overseeing all quality-related activities within the manufacturing plant. This role ensures that all products meet the required quality standards and specifications, and that quality processes are implemented and maintained effectively. The position involves working closely with suppliers, internal teams, and customers to ensure quality compliance and continuous improvement.

Roles and Responsibility:

• Quality Governance & Systems Development

• • Site coordinator for IMS, define and maintain the site Integrated Management System (IMS) aligned with Aliaxis global standards and ISO requirements.
  • Establish robust Quality Assurance processes covering incoming material, in‑process control, testing, release, storage, and dispatch.
  • Ensure all quality systems are audit‑ready, standardized, and continuously improved.
  • Own the plant’s Quality Risk Management framework, including PFMEAs, control plans, and quality alerts.

• Compliance, Standards & Audit Management

• • Ensure 100% compliance with regulatory, statutory, and customer‑specific requirements.
  • Lead internal, external, regulatory, and IMS audits for the site, ensuring timely closure of NCs and systemic corrective actions.
  • Act as the site’s primary interface with BIS and external inspection bodies, ensuring transparent communication and timely submissions.

• Leadership, Culture Building & Capability Development

• • Build a quality culture across the plant emphasizing prevention, ownership, and accountability.
  • Coach and mentor plant teams on structured problem solving (7QC tools, 6 Step RCA, 8D etc).
  • Develop quality talent and succession capability within the QA team.
  • Facilitate cross‑functional learning programs on quality standards, customer expectations, and system compliance.

• Customer Quality & Issue Resolution
  • Ensure rapid, transparent, and structured response to customer complaints, driving systematic and preventive solutions.

• • Conduct customer complaint trend analysis and drive closure of chronic issues through cross‑functional collaboration.
  • Maintain customer confidence by ensuring timely and high‑quality technical communication.

• Operational Quality Leadership
  • Establish and monitor site quality KPIs, including defect rates, material rejections, Cost of Claims and customer complaint trends.

• • Lead proactive quality improvement projects targeting defects, process capability, and product robustness.
  • Ensure routine maintenance of Q components and calibrations of measuring instruments.

• Strategic Improvement & Change Leadership
  • Champion Continuous Improvement initiatives at the site.
  • Drive Kaizen / Poka Yoke for Defect Reduction

• • Promote data‑driven decision‑making.
  • Lead cross‑functional efforts to achieve Zero Defect Manufacturing and enhance customer satisfaction.

Role Specific Competencies:

Strong knowledge and experience in QMS implementation, ISO 9001, and regulatory requirements.

Expertise in system thinking, quality governance, and risk‑based approaches.

Good knowledge of PVC / CPVC process technology

Advanced skills in structured problem solving and statistical quality tools.   Demonstrated capability to lead transformation and cultural change  Certifications Required: Lean Six Sigma Green Belt, ASQ Certified Quality Engineer/Manager.

·Strong stakeholder management and communication skills.

Core Values for the Role (Aliaxis Values):  Remove if not applicable to the role

• We Care – Ensure defect-free products and promptly resolve customer complaints.
• We Dare – Challenge the status quo to improve processes and systems to ensure consistent quality
• We Deliver – Ensure on-time deliveries and compliance with applicable standards.

Stakeholder Management:

Internal

Head of Quality Assurance

Head of Commercial Quality and Quality Performance

Chief of Manufacturing / Plant Head

Head of Logistics / WH Managers

External

Bureau of Indian Standards

Inspection bodies for pre dispatch inspection on behalf of customers

Education:

BE Mechanical / Chemical / Polymer Science from any University

Experience:

15-20 years