Overview
Responsible for patient flow and overall day to day operations that impact the care unit or department. Provides direct oversight of care to support patient and staff needs. Serves as a role model and leader to uphold institutional priorities, policies and practices.
Responsibilities
Collaborates and assist with operations by functioning as the first line supervisor to staff. Acts as a resource to staff to provide direct assistance or connect with appropriate resources.
Participates in performance management of staff members to including coaching, preparation of performance evaluations, and the performance management process. Initiates disciplinary action as appropriate.
Works with the staff to facilitate patient flow and to optimize clinical capacity. Determines when and how to flex staff schedules to provide clinical coverage.
Facilitates timely throughput to optimize clinical capacity within the organization.
Performs service recovery to promote patient and employee retention. Responds to staff and patient/family needs.
Addresses conflicts as they may arise. Assists/mediates discussions to maintain smooth operations.
Participates in institutional Quality and Patient Safety improvement initiatives, committees and projects.
Develops, plans, and coordinates the implementation and evaluation of orientation for new staff. Collaborates with the rest of the leadership team to assess and evaluate the clinical competence of department staff.
Performs other duties as required or assigned.
Qualifications
- Graduate from an accredited Nursing program required.
- Minimum of Bachelor’s Degree of Nursing (BSN) at time of hire.
- 2 years of progressive responsibility within designated setting.
- Must obtain and maintain clinical competencies within assigned unit.
- Excellent written, verbal, and computer skills required.
- Demonstrates abilities with problem solving, leadership, communication, fiscal responsibility, and teamwork.
Required Licensure/Certifications
- Licensed Registered Nurse with New Hampshire eligibility.
- Current Basic Life Support (BLS) required.