- Location
- Mexico · published · Venezuela, Bolivarian Republic of · Peru · Colombia · Argentina · El Salvador
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
We are looking for an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.
The ideal candidate is a proactive problem-solver with strong expertise in cloud services, network administration, cybersecurity, and server management. This role requires excellent customer service skills, technical independence, and the ability to troubleshoot complex IT challenges while maintaining reliable and secure systems.
Duties / Task to perform
- Install, configure, administer, and maintain Microsoft 365, Google Workspace, and Amazon Web Services (AWS) environments.
- Manage Windows Server and other server environments, ensuring optimal performance, security, and reliability.
- Troubleshoot advanced technical issues across Windows, Linux, macOS, and server operating systems.
- Administer and maintain local networks, IP addressing, DNS, email systems, and related infrastructure.
- Configure and manage cybersecurity solutions, including antivirus, firewalls, and VPNs, using platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
- Install, configure, and maintain remote access and management tools such as ConnectWise and Datto.
- Administer backup, disaster recovery, and virtualization solutions using platforms such as Datto, MSP360, and NinjaOne.
- Develop scripts and automated processes to streamline IT operations and improve system efficiency.
- Evaluate and compare IT solutions to recommend improvements based on performance, scalability, security, and customer needs.
- Optimize hardware and software configurations to improve reliability and scalability.
- Manage technical support tickets, troubleshoot escalated issues, and maintain accurate records using platforms such as Autotask, Syncro, and ConnectWise.
- Create and maintain technical documentation, troubleshooting procedures, and knowledge base articles using tools such as ITGlue.
- Provide professional technical assistance to customers, ensuring timely resolution of complex issues.
- Continuously identify opportunities to improve IT infrastructure, applications, and service delivery.
Benefits
Competitive pay in US Dollars.You'll get to work with some amazing, respected business professionals.We really value and encourage input from our team members.We offer different payment methods (Zelle, Face Bank, Binance)You'll get paid every two weeksWe'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.Birthday and work anniversary celebrations.Alliances with many brands grant extra benefits to freelancers.Weekly recreation dynamics that foster a healthy work environment.'