Content Moderator (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review completed content moderation cases to ensure accuracy and compliance with platform policies

• Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety

• Identify quality issues, recurring errors, and inconsistencies in policy application

• Investigate root causes of errors and recommend improvements

• Provide constructive feedback to moderation teams and participate in quality calibration sessions

• Apply Spanish cultural, linguistic, and political knowledge when assessing complex cases

• Monitor quality trends and support improvements in moderation accuracy

• Escalate high-risk cases and policy-related concerns through appropriate channels

• Maintain confidentiality and comply with data protection standards.

REQUIREMENTS:

• Native/fluent Spanish both written and spoken. Fluent in English (B2 level and higher)

• Strong understanding of Spanish cultural, social, and political contexts

• Excellent analytical skills, attention to detail, and critical thinking abilities

• Strong communication skills and ability to provide constructive feedback

• Ability to interpret policies and apply guidelines consistently

• Emotional resilience when reviewing sensitive or potentially disturbing content

• Comfortable working independently and using digital tools

• Flexibility to work rotational shifts, including weekends and evenings

• Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.

OFFER:

• Competitive salary package with performance bonus on top

• Christmas and holiday allowances

• Meal allowance

• Health insurance from day one of employment

• Six-week training programme

• Company-provided accommodation option for eligible candidates

• International working environment and professional development opportunities

• Guidance and tools to reach career potential

• And much more!