Assistant Manager / Manager Compliance Investigations

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

We are seeking a competent individual with relevant local experience in compliance relating to market conduct and investigation in the insurance industry. You will play a key role in ensuring investigations are aligned with regulatory expectations, while contributing to continuous improvement of investigation processes and standards.

Position Responsibilities:

• Conduct investigations into market misconduct that are referred to Manulife directly or referred from external sources (e.g. MAS and FIDReC).
• Assess cases objectively and develop clear, well-reasoned findings and recommendations, distinguishing fact from judgement.
• Ensure investigations are properly documented, auditable, and defensible.
• Prepare and present investigation findings to the Disciplinary Committee.
• Support deviation hearings and communication of decisions.
• Conduct ad-hoc reviews of emerging market misconduct indicators and provide management insights.
• Deliver trainings on Market Conduct standards to Manulife tied-agency force.
• Support responses to regulatory queries, audits, and inspections where required.
• Contribute to process enhancements, automation, and standardisation of investigation workflows

Required Qualifications:

• Diploma or Degree in finance, business, law, or related field.
• A minimum of 5 years of relevant experience in investigations, compliance, legal, or regulatory roles, preferably within insurance or financial services.
• Strong background in Distribution / Market Conduct Compliance.
• Professional qualifications such as FLMI, Diploma in Life Insurance, and completion of CMFAS Exams (M5, M9, M9A, CHI, M8, M8A).
• Diploma in Financial Planning is a plus.
• Proficient in Microsoft suite of applications, showcasing a strong tech-savvy aptitude.
• Strong investigative mindset with attention to detail and critical thinking.
• Demonstrate ethical and tenacious mindset.
• Excellent report writing and communication skills.
• Proven ability to work independently and manage multiple cases effectively.
• Strong problem-solving skills.
• Collaborative attitude with a team-player mindset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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