- Location
- Wuhan Brion office, China
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Context
Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has basic skill set to practically make use of knowledge to resolve issues that have known solution in a limited competency domain.
Requirements
BSc in technical field with limited experience.
Responsibilities
Escalation support
Contributes to service order actions and problem description clarification.
New product / service development
Is able to find right channel to report VOC related to existing product functionality to product teams.
New product / service roll out
Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge documents).
Node solution definition
Executes analysis work within a single competence/domain, typically following predefined paths. Reviews work with others before formally sharing.
Node solution integration
Executes the detailed plans while supervised by others.
Knowledge sharing
Shares own findings and wow with rest of the team
Operational excellence
Knows and adheres to existing processes and rules. Highlights improvement proposals in own daily work. Understands impact of non-quality and own contribution to it.
Business Support
Is able to set priorities in daily work based on operational business sense understanding customer driven impacts and KPIs (tool down, layer down, rework, scrap). Speaks up and triggers VoC.
Customer Demo
Supports in demo preparation, execution and logistics.
Data analysis
Collects data, performs data checks, and processes data to perform technical analysis using established tools and methods. Usage of default toolsets and analysis methods as explained.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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