Warranty Supervisor

Warranty Supervisor

About the Role

TECO-Westinghouse is seeking a Warranty & Field Service Supervisor to lead warranty operations and support aftermarket service for electric motors manufactured in Round Rock and Taiwan. This role oversees warranty administration for stock products, supports customers with technical inquiries, and drives resolution of field issues to ensure customer satisfaction and product reliability.

Key Responsibilities

• Lead and supervise Warranty Administrators for stock product lines
• Manage and resolve aftermarket warranty claims for electric motors
• Communicate status updates and resolutions to internal and external customers
• Investigate field issues, determine root cause, and implement corrective actions
• Collaborate with Engineering, QA, Operations, Sales, and Service teams to resolve product issues
• Review technical drawings, wiring diagrams, and test reports to support troubleshooting and repairs
• Coordinate field service activities, including inspections, repairs, and third-party service providers
• Provide guidance to customers on repair options (field repair, local shop, or factory return)
• Negotiate scope and cost of repairs with contractors and repair facilities
• Ensure compliance with warranty terms, company policies, and ISO 9001 standards
• Monitor workload, staffing, and overtime to maintain operational efficiency
• Train and develop team members to meet quality and performance standards
• Maintain accurate documentation, including Field Assistance Reports (FAR)
• Travel to customer sites as needed to investigate and resolve issues

Qualifications

Education & Experience:

• Bachelor’s degree preferred, or equivalent experience
• 2–4+ years of experience in motor manufacturing, repair, or related industry
• Prior supervisory or team leadership experience is a plus

Technical Skills:

• Knowledge of electric motor design, manufacturing, and repair processes
• Ability to read and interpret technical drawings, wiring diagrams, and test data
• Proficiency in Microsoft Office (Excel, Word, etc.)
• Experience with ERP systems (e.g., Syteline) is a plus

Additional Skills:

• Strong problem-solving and root cause analysis skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities and work cross-functionally
• Familiarity with industrial or power generation industries is beneficial
• Bilingual (Spanish) is a plus

Work Environment & Physical Requirements

• Combination of office and manufacturing floor environment
• Exposure to noise, moving equipment, and electrical components
• Ability to lift up to 50 lbs occasionally (up to 100 lbs with assistance)
• Travel required for field support and customer site visits

Why Join TECO-Westinghouse?

• Work with a leader in electric motor manufacturing
• Collaborative, team-oriented environment
• Opportunity to make a direct impact on customer satisfaction and product quality

Additional Information

• Regular attendance is required
• Must comply with all company policies, including safety and drug-free workplace standards
• TECO-Westinghouse reserves the right to modify job duties as needed