PRODUCT ENGINEER

Chez Eneria, nous concevons et mettons en œuvre des solutions innovantes pour produire, gérer et optimiser l’énergie. Spécialistes des moteurs et groupes électrogènes, nous accompagnons nos clients vers une énergie plus fiable, durable et performante. Si vous souhaitez donner du sens à votre carrière et participer à des projets à fort impact, venez partager notre passion pour l’énergie de demain.

JOB PURPOSE

On the basis of activities assigned by his/her hierarchy, the product engineer provides support (expertise, training, etc.) to operational teams and users, on a range of products.
He/she is a privileged technical contact between operational teams and the manufacturer.

Job Description

SIGNIFICANT ACTIVITIES Technical expertise - Source, synthesize and disseminate technical product information (developments, applications, catalogs, etc.) - Act as a technical reference for internal and external stakeholders and intervene on customer installations (technical support, diagnostics, etc.) - Ensure the technical proposal of service and maintenance offers - Participate in the appraisal of complex litigation cases based on expert appraisals, in collaboration with the Service Department - Support purchasing teams by providing technical expertise to rationalize purchasing strategy (suppliers, costs, etc.) - Contribute to the continuous improvement of products and be a driving force in solving technical problems, in collaboration with the manufacturer - Monitor technical developments (applications, functionalities, etc.) Operational support - Help support operational teams (technical data sheets, maintenance, etc.) on a product range - Retrieve and track product operating procedures and maintenance plans Manufacturer support - Be the privileged contact the builder (information information reporting, etc.) - Make the technical case for warranties and present the inherent costs to the manufacturer Technical training - Design and run internal and external training courses (operational teams, customers, etc.) on the product range (functionalities, developments, etc.) - Participate in the continuous improvement of the technical training offer RESPONSIBILITIES AND SCOPE FOR ACTION - Accompany and support internal and external stakeholders on a range of products - Contribute to the training of internal and external stakeholders on a range of products - Contribute to optimizing product maintenance - Manage and negotiate requests for exceptional financial contributions from the manufacturer - Act as a privileged contact for internal and external stakeholders (manufacturers, customers, operational teams, etc.) - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 5 years' higher education in a technical or engineering field and/or 5 years' significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - In-depth product knowledge (range, features, etc.) - Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - General knowledge of IT tools and information systems - Advanced intermediate English (B2) Behavioral skill(s) - Rigor - Analytical skills - Active listening - Perseverance - Interpersonal skills - Pedagogy - Team spirit