Experienced Automotive Service Advisor

Description

At Preston Hyundai of Hurlock, we don’t just service cars — we build relationships that last. As part of the award-winning Preston Automotive Group, we believe in providing world-class service, supporting our community, and investing in our people.

We’re seeking a friendly, motivated, and customer-driven Service Advisor who’s ready to help take our Service Department to the next level. If you love cars, people, and the challenge of a fast-paced environment, this is the opportunity you’ve been waiting for!

 Minimum 3+ years experience required 

What You’ll Do

• Greet every customer with a smile and a genuine desire to help — you’re the face of our Service Department.
   
• Communicate clearly with customers about their vehicle’s maintenance needs, repairs, and service options.
   
• Write accurate repair orders, ensuring customers fully understand all recommendations and costs.
   
• Coordinate with technicians to ensure timely and efficient completion of service work.
   
• Keep customers informed throughout the service process with status updates and follow-ups.
   
• Ensure every customer leaves satisfied and confident in their service experience.
   
• Work closely with the Service Manager and team to achieve departmental goals for CSI, efficiency, and profitability.
   

Requirements

What You’ll Bring to the Table

• Customer Service Excellence — A friendly, approachable attitude and genuine passion for helping others.
   
• Automotive Knowledge — Basic understanding of vehicle maintenance and repair processes (we’ll train the right candidate if needed).
   
• Communication Skills — Outstanding verbal and written communication; able to clearly explain services and recommendations to customers.
   
• Organization & Efficiency — Strong multitasking skills and attention to detail when managing multiple service appointments.
   
• Sales & Upselling Ability — Comfortably and ethically present additional service opportunities that benefit the customer.
   
• Team Spirit — A collaborative mindset; you work well with technicians, service managers, and other advisors to ensure smooth operations.
   
• Problem-Solving Skills — The ability to think on your feet, handle challenges calmly, and resolve customer concerns professionally.
   
• Positive Energy & Professionalism — You represent the Preston brand with pride, enthusiasm, and integrity every day.
   

Experience & Qualifications

• Prior experience as a Service Advisor required.
   
• Automotive dealership or repair facility experience a plus.
   
• Hyundai experience and CDK dealership management system experience are a huge plus — but not required.
   
• Strong computer and communication skills.
   
• Valid Driver’s License and a clean driving record.
   
• High School Diploma or equivalent required; additional training or certifications a plus.
   

What We’re Looking For

• Someone who genuinely enjoys helping customers and building trust.
   
• A professional who takes pride in their work and represents the Preston Automotive Group values: integrity, teamwork, and community.
   
• A motivated individual who’s ready to help take our Service Department to the next level.