- Location
- DAMANSARA SPECIALIST HOSPITAL 2, Malaysia
- Type
- Full-time
- Seniority
- Manager
- Experience
- 8+ years
- Education
- Bachelor
- Source
- Workday
Description
Job Description:
ORGANIZATION AND MANAGEMENT
- Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.
- Establish clear directions for the nursing team to ensure evidence-based practice.
- Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
- Execute the nursing rounds on all patients in the unit to ensure patient-focused, holistic care is given and to ascertain other additional needs.
- Participate in planning, implementing, and evaluating nursing facilities and services.
- Engage in health education for patients and their families in the ward
- Gather and analyze the nursing statistics, performances, activities, improvements, and achievements.
- Collaborate with the Unit Manager to manage continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
- Organize regular staff meetings to disseminate and discuss issues in nursing services.
- Represent the unit manager at the head of services meeting and hospital clinical committee meeting to work towards achieving common goals.
- Collaborate with the unit manager in administration, setting care standards, and fulfilling duties in the absence of the unit manager, while also carrying out assigned tasks and providing feedback.
- Monitor patient charges for completeness and charge accordingly
HUMAN RESOURCE AND DEVELOPMENT
- Participate in the recruitment, interviews, and selection of staff for the services.
- Participate in a structured orientation program where new nursing staff are briefed on the services and relevant aspects of the facility to prepare them for their roles and responsibilities
- Executes a staff development program to provide the knowledge and skills required for staff to maintain competency, meet the organizational needs, and pursue their personal and professional growth.
- Provide clear and accurate job descriptions and conduct annual performance evaluations.
- Establish a process to privilege specific procedures for nurses in their respective departments and encourage staff to critically assess their nursing practices and pursue ongoing education programs.
- Collaborate with the In-Service Education Unit for clinical training in the services
- Maintains a record of staff sick leave, notes significant trends in sick leave, and prepares sick leave statistics monthly or annually as required.
- Guides the staff in solving complaints concerning patients, relatives, and staff using the appropriate communication channels
- Counsels staff that habitually violates Hospital Policies and Procedures or do not comply with nursing standards and code of ethics before recommending appropriate disciplinary action
- Participates in research initiatives and advocates for quality improvement through evidence-based practice.
POLICIES AND PROCEDURES
- Participates in the review and revision of nursing policies, procedures, and work instructions, providing valuable insights, promoting best practices for optimal patient care, and continuously improving the process.
- Monitor the compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands.
- Monitor the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
- Organize regular checking on the management of drugs aligned with hospital policies and procedures
- Maintain confidentiality of the patient’s personal and medical history
FACILITIES AND EQUIPMENT
- Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.
- Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
- Collaborate with the unit manager in planning the service budget, including the purchase of new items.
- Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment
SAFETY AND QUALITY IMPROVEMENT ACTIVITIES
- Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
- Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
- Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.
- Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding, MSQH and JCI
- Enforce staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.
Requirements:
Education:
Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse
Post Basic qualification in a related field
Preferably with Bachelor of Nursing
Knowledge and Experiences:
Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.
Skills & Competencies:
Leadership Program
Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties)
Special skills are required.
Proficient in writing and conversing in English and Bahasa Malaysia.
Caring, honest, and responsible workers and team player
Basic financial knowledge
Microsoft Office literacy
Personal attributes
Good leadership, interpersonal, and communication skills.
Critical thinking, negotiation, and problem-solving skills.
Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency.
Passionate and committed to patient-centered care and continuous quality improvement.
High integrity, patience, and attention to detail.
Be a positive and effective team leader