Systems Admin

Lattice Overview

There is energy here…energy you can feel crackling at any of our international locations. It’s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Responsibilities & Skills

1. Documentation

• Update and maintain the Ticketing User Guide, including detailed instructions for different layouts used by both internal and external users.
• Create and refine training materials for the Employee Self Service (ESS) portal(content to be provided by Roselyn and Jomar).
• Update all content under the Admin Wiki, ensuring accuracy, relevance, and consistent formatting.
• Document new processes, changes in workflows, and best practices for system use.
• Maintain version control and changelog for all documentation updates.

2. Operations Support

• Manage and monitor incoming inquiries sent to [email protected] and coordinate follow‑ups with the appropriate team members.
• Convert all received email inquiries into Zoho Desk Tasks based on category, urgency, and assignee.
• Assist Roselyn in managing the Inventory System, including updating device/asset records, validating entries, and preparing inventory-related reports.
• Handle special requests from Applications Engineers, such as:
  • Account information changes
  • Generating or refining reports
  • Updating system configurations based on business needs
• Provide basic troubleshooting support to internal users regarding form issues, access concerns, or workflow clarifications.
• Monitor daily queue health (open tasks, delayed issues, SLA warnings) and escalate when needed.

 

3. Development & Technical Support

• Assist Roselyn with scripting and customization tasks, such as:
  • Updating field values
  • Adjusting automation rules in Zoho Desk
  • Testing script behaviors after deployments
• Learn and contribute to automation process improvements, including workflow configurations, assignment rules, and notification logic.
• Help test new features and enhancements before they go live (UAT testing), documenting bugs or inconsistencies.
• Assist in building small tools or utilities that help streamline admin operations (when applicable).
• Support integration tasks between Zoho Desk and related systems as needed.
• Help implement CI/CD for extensions creation

 

4. Additional Responsibilities

• Participate in meetings, brainstorming sessions, and training sessions relevant to support operations or system development.
• Track assigned tasks and ensure timely updates and completion.
• Identify opportunities where documentation, workflows, or user experience can be improved and propose enhancements.
• Maintain confidentiality of all customer and internal data.