• Coordinate an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
• Act as the primary point of contact with customers throughout the implementation process, ensuring smooth and efficient deployment.
• Manage end-to-end implementation projects, including scheduling, logistics, and coordination with internal teams and third-party vendors.
• Maintain open and clear communication with customers to ensure their requirements are met, and expectations are exceeded.
• Provide status and support to customers.
• Maintain schedule, status, and risks for each assigned project (airport or UAS customer site). Identify and escalate risks and issues to management and/or other interdepartmental team members, such as support or engineering.
• Ensure compliance with customer contractual requirements and establish schedule and tasks activities in accordance with what is required to meet contractual deliverables.
• Outlines the tasks involved in the project and delegates accordingly.
• Supports cost analysis, estimating expected costs for the project.
• Conduct risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate).
• Addresses questions, concerns, and/or complaints throughout the project. 
• Acts as a liaison between company, customers, and vendors.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Creates, contributes, updates, and delivers program documentation including customer facing Contract Deliverable Line Items (CDRLs) with high quality and on schedule.
• Manages site configuration from site survey through installation and sign-off to ensure equipment placement meets performance requirements, usability, and site acceptance
• Responsible for service acceptance testing conduct.
• Performs other related duties as assigned.

• Work with internal Implementation Team members to oversee subcontractors performing electrical, fiber optic, and network infrastructure installations.
• Coordinate work schedules, quality assurance, and compliance with technical specifications.
• Review contractor performance and ensure adherence to project deadlines and budget constraints.

• Strong project management skills with experience in implementation, deployment, or customer success roles.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers, vendors, and internal teams.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and manage multiple projects simultaneously.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• Ability to pass background checks to obtain security clearance from Department of Transportation for access to airport facilities and sensitive information.
• Willingness and ability to cross-train team members on specialized skills to improve overall team effectiveness.

Team Lead Responsibilities:

• Oversees a cross-functional team of implementation, engineering, and support, including contract team members, to ensure projects are completed on time and to specifications.
• Ensures work and assignments for team members based on expertise, work experience, and time constraints.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
• US Citizen or Permanent Resident required for this position. 

• Bachelor’s degree in Business, Engineering, Operations, or related field required.
• 3+ years of experience in project management or customer success role.
• Experience in aviation, air traffic control, IoT, or telecommunications is a plus.
• PMP, PgMP, CAPM, and/or comparable project management certifications are highly desirable.

• Climb ladders, towers, scaffolding, and similar structures as required.
• Work at heights exceeding 24 feet.
• Use fall protection equipment, including harnesses and tie-off systems.
• Maintain balance and coordination while working in elevated or outdoor environments.
• Ascend and descend vertical structures multiple times per shift.
• Carry tools and equipment while climbing.

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift and carry up to 50 lbs.
• Comfortable working in field environments, including air traffic control towers, hangars, and outdoor installations.
• Prolonged periods of standing, kneeling, or working in confined spaces as needed for installation work.
• Ability to perform work at heights for extended periods.
• Must be able to pass required safety training and, if applicable, certification for tower or elevated work.
• Willingness to travel as needed (50% on average) for on-site installations and customer support.  During peak short duration program times, this figure may be exceeded.