Customer Service Representative

Description

Must be located local to West Lafayette, IN office - (Mon – Fri) with the ability to work remotely and from the office 2-3 days a week.

About Us

Educate 360 is a family of specialized brands with a joint mission: to help individuals and organizations gain the skills needed to thrive in today’s technology-led and innovation-driven economy. Educate 360 develops integrated solutions across brands to achieve enterprise customers’ learning & development goals in Management & Leadership, Data Science, and IT skills. With locations across the U.S. and Europe, we have brought our instructor-led and on-demand training, coaching, and consulting to numerous individuals and organizations. 

About the Role

We are looking for an enthusiastic Customer Service Representative to join our Delivery team in West Lafayette. As the Customer Service Representative, you will be the first point of contact for our customers by providing them support via online live chat, emailing, phone calls and monitoring social media interactions. In addition, you will partner with Sales Representatives in assisting with inbound leads, creating customer quotes, outbound calls, and social selling activities.

In this role, you will be a vital link that maintains the positive relationship with our customers and Sales team. The ideal candidate must be highly motivated, detail-oriented, and able to provide excellent customer service. This is a perfect role for someone who is looking to grow and take on new challenges, has a customer first-attitude, strong work ethic and high level of professionalism.

Hybrid work schedule (Mon – Fri) with the ability to work remotely and from the office 2-3 days a week.

Main Responsibilities

• Learn our products and services to effectively communicate our value proposition with a technical audience. 
• Respond to customer inquiries via all channels (email, phone, online live chat & social media) and offer recommend solutions to meet their needs.
• Assist Sales Representatives with facilitating lead generation and identifying new sale opportunities.
• Document customer interactions, transactions and inquires. 
• Maintain a high level of customer satisfaction consistent with Educate 360’s core values.

Requirements

• Associate degree or equivalent; Bachelor’s degree preferred. 
• Strong interpersonal skills and the ability to effectively communicate our solutions.
• Strong attention to detail with problem solving and decision-making skills.
• A knack for building rapport with people quickly and easily.
• Must have strong skills in Microsoft Office Suite: Teams, Outlook, Excel, PowerPoint, and Word.
• Familiarity with Salesforce is a plus.
• Ability to receive and implement constructive feedback.
• Eager to learn, grow, and develop your professional skills.

Why Join Educate 360?

At Educate 360, we recognize that truly great ideas come from the bringing together of diverse experiences, opinions, and perspectives in an environment where they can be freely shared; and, that effective teamwork is only possible when every member feels empowered, valued, and respected. We are committed to fostering a culture that values all that diversity has to offer; where we are all accepted and included; where we equitably show respect for our fellow employees and feel respected in return; and, where we all feel empowered to contribute in the best ways we know how. To learn more about our company and values, please visit educate360.com. 

Benefits: We're committed to supporting our employees’ health, financial stability, and overall well-being. Our comprehensive benefits include competitive Paid Time Off (PTO), Medical, Dental, and Vision plans, 100% company-paid Life and Disability insurance, as well as voluntary options for additional coverage and retirement (401k) plans.

Equal Opportunity Employer: Educate 360 is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability, or veteran status.