- Location
- Barcelona
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- CareersPage
Description
Job Title: Dutch & French-Speaking Customer Service Representative
Location: Barcelona, Spain (On-site)
About the Role
We are seeking a proactive, customer-focused Customer Service Representative proficient in Dutch and French to join a high-performing team supporting a leading global technology brand. Based on-site in Barcelona, you will manage orders, provide product guidance, and assist European clients with first-level technical inquiries using CRM and SAP systems.
Key Responsibilities
- Manage incoming customer calls using the CRM portal.
- Create quotations and process customer orders through the SAP system.
- Communicate accurate delivery timelines and manage client expectations.
- Offer product guidance based on comprehensive catalogue-level knowledge.
- Deliver first-level technical support to help customers select the ideal solutions for their needs.
Requirements
- Languages: Native or fluent in both Dutch and French, with advanced English skills.
- Education: Minimum high school diploma or equivalent.
- Skills & Aptitude: Strong communication skills, commercial awareness, and an interest in technical topics.
- Commitment: Willingness to commit to a long-term role (2+ years).
Key Benefits & Offer
- Competitive Package: €21,000 annual gross base salary + annual performance bonus
- Relocation Assistance: relocation payment after completing the first month.
- Training & Development: Fully paid initial training and onboarding, plus access to specialized courses and upskilling programs.
- Work Environment: Modern office in Barcelona, close to local amenities.
- Schedule: Fixed Monday–Friday shift (09:00–18:00).
Skills
SAPCustomer Service
