Director - Customer Growth

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The position is responsible for driving seamless customer experiences and personalized support throughout the customer journey in the small & medium business segment; fostering deep customer relationships, driving engagement, creating value, and ultimately growing revenue.  Retention and Growth goals and targets are met by leading multiple teams in an inside sales Saas center to attain daily production metrics and KPIs.

Main responsibilities include:

• Manage multiple Associate Directors as direct reports who lead a account management teams consisting of Strategic Account Managers.
• Plan and prioritize activity and sales and renewal pipeline for leaders to achieve goals with an emphasis on team management, productivity and accurate forecasting.
• Meet regularly with team members either individually or in groups to provide feedback, coaching, and direction for daily sales activities.
• Identify, plan, and execute strategies for achieving monthly, quarterly, and annual sales goals.
• Communicate with other various departments in collaborative efforts and maintain relationships with these departments to ensure future sales and customer success.
• Navigate effectively through the company structure and culture to achieve the desired outcomes for the team.
• Build strong, diverse, and inclusive teams and identify and select high quality talent to develop and retain.
• Create a team environment which motivates all employees to do their best and set the tone at the top for a respectful and supportive workplace.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• A track record of demonstrated sales success – consistency in meeting and exceeding device and lead conversion targets for a sustained amount of time.
• A history of sales mentorship and office leadership – having positively impacted the performance and results of others on their team and/or in the office.

Even better if you have one or more of the following:

• A degree.
• Four or more years of SAAS, marketing, training, and/or customer service experience.
• Effective negotiation and closing skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Additional Job Description

The Director-Inside Sales is responsible for providing leadership for the organization and has complete accountability for the results made by the center team. You will be responsible for managing and motivating your team, developing people, and creating and implementing sales and customer experience improvement strategies with responsibilities for coaching, supervision, recognition, guidance, training, and motivation.
* Manages overall operations, budget, quota, and call volumes throughout the Inside Sales centers.
* Responsible for implementing and evaluating sales strategies to exceed departmental revenue attainment, delivering superior Customer Experience and meeting all performance standards.
* This role will also be responsible for ongoing coaching and development of Inside Sales Managing Partners and their sales reps' knowledge of products and service skills/competencies to exceed results.
* Motivates, coaches, and trains employees in the inside sales centers to reach performance objectives.
* Develop action plans designed to increase sales productivity. Develop strategic goals with team and manage implementation to drive revenue objectives.
* Establish monitoring standards and measurement parameters for the sales management team to ensure all Key Performance Indicators are met.
* Collaborate cross-functionally with different departments to drive sales and expand existing customer base.
* Manage design of coverage schedule across inbound, outbound, and digital assist queues to ensure coverage in accordance with outlined customer contact objectives.
* Establish monitoring standards and measurement parameters for the sales management team to ensure all Key Performance Indicators are met through a 30/60/90 day funnel.
* Make recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assess employee performance, holding employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.