Theatre/Concession Team Member/Shift Lead

Summary: Under direction of the Starmax Director, or designee, performs a variety of work as assigned in a wide range of areas dealing with excellent customer service.  Demonstrates strong ethical, professional, service-oriented customer service providing an overall excellent guest experience.  Responsibilities include greeting customers, taking and serving food/drink orders, compliance with Starmax customer service guidelines.    Essential Duties & Responsibilities: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provide excellent customer service that promote satisfaction
• Greet customers and present menu and provide excellent customer service
• Pleasantly and courteously interact with customers
• Handle currency and credit transactions quickly and accurately
• Make recommendations or share additional information upon request
• Take and serve food/drinks orders
• Arrange table settings and maintain tables clean and tidy
• Check products for quality and correct any problems that keep customers from enjoying their meal/drink
• Inventory and restock items throughout the day
• Cooperate and work with all serving and kitchen staff
• Follow all relevant health department rules/regulations and all customer service guidelines
• Other duties as assigned

SHIFT LEAD RESPONSIBILTIES:

• Will Supervise employees during shift
• Address customer complaints
• Will be in charge of issuing “rain checks” and Gift Cards
• Opening and issuing cash drawers
• Closing cash drawers
• End of shift deposits
• Closing building and ensuring all doors are secured and locked.
• Any other duties as assigned

Minimum Qualification Standards:

• High School Diploma or GED Certificate
• Must be able to pass a pre-employment drug screen

• Ability to develop constructive working and interpersonal relationships with colleagues and customers
• Problem solving and decision-making skills
• Service orientation and excellent organizational skills
• Hands on experience with cash register and any ordering information system
• Active listening and effective communication competencies
• Food safety training will be considered an asset