Maintenance Supervisor

Description

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/. 

Position Summary

The Maintenance Supervisor is responsible for overseeing all maintenance operations for Bal Harbour Shops, ensuring the property consistently meets the highest standards of appearance, safety, and functionality. This role provides leadership to the maintenance team, coordinates vendors and contractors, and works closely with property management to support luxury retailers and deliver an exceptional guest experience. 

Key Responsibilities

• Lead and supervise, maintenance staff, including technicians, painters, and custodial personnel 
• Ensure buildings, common areas, storefront exteriors, hardscape, lighting, and infrastructure meet luxury standards 
• Develop and execute preventive maintenance programs for HVAC, electrical, plumbing, irrigation, and structural systems 
• Oversee daily work orders, inspections, and emergency response efforts 
• Coordinate and manage third-party vendors, contractors, and service providers 
• Conduct regular property inspections to identify maintenance needs, safety issues, and aesthetic improvements 
• Ensure compliance with OSHA standards, local codes, and property safety policies 
• Support tenant build-outs, move-ins, and ongoing maintenance coordination 
• Respond to after-hours emergencies 
• Maintain accurate maintenance records, logs, and reports 
• Collaborate with directors, security, landscaping, and janitorial teams 
• Uphold the prestige, cleanliness, and visual excellence of the shopping center 

Requirements

Qualifications & Experience

• High school diploma or equivalent required; technical training or associate degree preferred 
• Minimum of 5–7 years of commercial property maintenance experience, including 2–3 years in a supervisory role 
• Experience in luxury retail, hospitality, mixed-use, or Class-A commercial properties preferred 
• Strong knowledge of HVAC, electrical, plumbing, irrigation, and lighting systems 
• Proven leadership and team management skills 
• Strong problem-solving and decision-making abilities 
• Excellent communication and interpersonal skills 
• Proficiency with maintenance management systems (CMMS) and basic computer applications 
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Physical & Work Requirements

•  Ability to walk the property for extended periods 
• Ability to lift up to 50 pounds and perform hands-on tasks as needed 
• Comfortable working outdoors in varying weather conditions 
• Ability to work flexible hours, including nights, weekends, and on-call shifts 

Preferred Qualifications

• Professional certifications such as CFM, CPM, HVAC, or electrical licenses 
• Bilingual abilities a plus 
• Valid driver’s license 

Physical Requirements

Position requires the incumbent to stand, walk, bend, twist, & stretch. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Along with having the ability to push and pull up to approximately 40-50 lbs of drag weight without assistance. The employee will be exposed to all weather conditions.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.

Whitman Family Development and its subsidiaries is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.