SVP - Workplace Data Services

Job Title:

SVP - Workplace Data Services

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 4

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role

• Product Owner for Workplace Data Services including Intranet, SharePoint, Search, Data stewardship & more as directed.
• Establish business outcomes, success metrics, & adoption targets.
• Develop & drive innovation across the services. Champion continuous improvement & maturity across the services.
• Prioritize initiatives based on NAB strategy, customer needs, business value, regulatory & risk.
• Build strong stakeholder relationships & represent Workplace in senior forums & decision-making bodies.
• Ensure compliance with organisational standards, policies, & regulatory requirements.
• Define & maintain governance frameworks, policies, standards, & controls for unstructured content.
• Act as the escalation point for critical issues, ensuring timely resolution & risk mitigation.
• Monitor analytics & continuously optimize the services based on data-driven insights
• Establish & maintain enterprise knowledge management practices.  Drive content lifecycle management, review processes, archiving, retention, & ownership models.
• Promote communities of practice & knowledge-sharing culture across the organization.
• Drive the supporting squad delivery alongside the roadmap, business adoption & compliance
• Strategic Leadership: Set direction for Workplace Data & ensure alignment with global strategy.
• Technology Enablement: Drive technology initiatives to deliver innovation & operational efficiency.
• Colleague: Deliver high performing, innovative & intuitive services to constantly uplift the experience for colleagues across Workplace Data.

What Will You Bring

• Leading multi-layered teams in complex environments.Driving workplace technology & digital transformation and Managing operational delivery across multiple streams
• Representing function in senior leadership forums. Resolving escalations & critical operational issues
• Responsible for behaving in accordance with NAB's Code of Conduct & demonstrating the Enterprise Behaviours in all customer, community & employee interactions
• Protecting NAB information & information systems is the responsibility of every employee. For your specific responsibilities refer to Use of Information & Information Systems - User Responsibilities within the Group Information Security standards
• Product Owner & Strategic Leadership: Ability to set direction & align local operations with global strategy.
• Technology Expertise: Strong understanding of tech platforms & digital transformation: Information architecture, governance & compliance, SharePoint Online & M365, Enterprise Search & Copilot, Data & analytics
• Problem Solving & Decision Making: Proactive approach to resolving escalations & driving results utilising, metrics, KPI’s, analytical data & trends metrics
• Change Leadership: Competence in leading change, adoption & embedding improvement culture.
• Financial Acumen: Understanding NAB investment & BAU funding controls & apply for effective delivery.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India