Volunteer Programs and Communications Coordinator (Management Analyst II)

Under the general supervision of the Management Analyst III (Office of the Volunteer Liaison) assigned to the Office of the Fire Chief, independently performs professional-level program management, analysis, communications, recruitment, training coordination, and administrative work supporting the Fairfax County Fire and Rescue Department's volunteer system and departmental initiatives. The position serves as the operational program coordinator supporting the department's twelve affiliated Volunteer Fire Departments (VFDs) and assists the Management Analyst III with the implementation of strategic priorities, policies, programs, and initiatives affecting volunteer personnel and organizations. 

This position coordinates the department's volunteer recruitment and onboarding program, including applicant processing, background investigation coordination, fingerprinting, personnel records management, system access, and communication with volunteer leadership and departmental stakeholders. Develops and implements outreach strategies designed to increase awareness of volunteer opportunities, improve recruitment and applicant engagement, and support the long-term sustainability of the volunteer system. Serves as a communications and public information resource for the Office of the Volunteer Liaison. Develops and coordinates informational materials, recruitment campaigns, digital content, presentations, public messaging, and internal communications promoting volunteer programs, accomplishments, training opportunities, community engagement activities, and departmental initiatives. Coordinates with the department's Public Information Office and other stakeholders to ensure communications are accurate, timely, consistent, and aligned with departmental communication standards. Works collaboratively with the Fire and Rescue Academy MAIII (Volunteer Training), volunteer training leadership, operational bureaus, and other subject matter experts to identify training needs, communicate training opportunities, assist with coordinating program delivery, maintaining training information, and supporting initiatives designed to improve volunteer readiness, professional development, and organizational effectiveness. Performs program analysis, research, data management, process improvement, and performance measurement activities supporting volunteer programs and departmental initiatives. Develops reports, presentations, dashboards, correspondence, and briefing materials for the Management Analyst III, Assistant Chief of the Office of the Fire Chief, Fire Chief, Volunteer Fire Commission, department leadership, and other stakeholders. Assists with the administration of the Community Emergency Response Team (CERT) program and other community preparedness, volunteer engagement, recruitment, training, communications, and special projects assigned to the Office of the Volunteer Liaison.

Note: The assigned functional areas of this position are Program coordination, Program analysis, Public Information resource management, Outreach, Communications, Volunteer Program management, Volunteer Recruitment/Training, and Data management. (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.) 

• Performs a wide range of professional work in multiple administration functions within an organizational unit including analysis and project management;
• May supervise administrative and paraprofessional staff;
• Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
• Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
• Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
• Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
• Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
• Prepares reports and presentations of analysis and findings.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the mission, goals and objectives of the organizational unit, program, or activities to which incumbent is assigned;
• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration, and management);
• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
• Ability to identify and describe a range of possible solutions for solving business problems;
• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze, and present data;
• Ability to train, lead, and/or supervise paraprofessional staff.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus, two years of professional work experience within the functional area.

CERTIFICATES AND LICENSES REQUIRED:
Driver's License (Required)

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, credit check, sanctions screening, and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Volunteer/Career Fire and/or EMS experience
• Prior public safety/public sector volunteer management experience
• Experience coordinating volunteer recruitment efforts
• Experience developing and implementing outreach strategies
• Experience developing and coordinating informational materials, recruitment campaigns, digital content, presentations, public messaging, and internal communication.

PHYSICAL REQUIREMENTS: 
Fully participate as a civilian member of an emergency response organization. Able to lift 25 pounds. Able to operate computer and electronic equipment. Position frequently communicates and must be able to exchange accurate information with others verbally (in person or telephone) and in writing. All duties may be performed with or without reasonable accommodations.          
 
SELECTION PROCEDURE: 
Panel interview; may include exercise.      

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.  

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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