- Salary
- $16+/hr
- Location
- Salt Lake City, Utah, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- BetterTeam
Description
As a Customer Service Associate, you'll be the face of Hertz, assisting customers throughout the rental journey, resolving issues, promoting products and services, and ensuring every customer leaves with a positive experience.
What You'll Do:
- Deliver outstanding customer service in a fast-paced environment.
- Assist customers with vehicle rentals, returns, and general inquiries.
- Process rental agreements and related documentation accurately.
- Recommend products and services that enhance the customer experience.
- Review rental terms, rates, and charges with customers.
- Help resolve customer concerns quickly and professionally.
- Coordinate customer flow to minimize wait times.
- Answer phones and provide directions, local information, and support.
- Maintain a professional appearance and represent the Hertz brand.
- Support a clean, safe, and welcoming rental experience.
What We're Looking For:
- Passion for customer service and helping people.
- Strong communication and problem-solving skills.
- Sales-minded with the ability to identify customer needs.
- Comfortable using multiple computer systems and applications.
- Strong organizational and multitasking abilities.
- Team-oriented with a positive, professional attitude.
- Ability to thrive in a fast-paced environment.
What You’ll Get:
- Hourly Rate is $16.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
- Bonus: Eligible, Up to 12%.
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental.
- Medical, Dental & Vision plan options.
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Requirements:
- Flexible schedule, including evenings, weekends, and holidays.
- Ability to work outdoors in varying weather conditions.
- Ability to stand for extended periods.
Join Hertz and build a career where exceptional service, teamwork, and growth opportunities come together!
Skills
Customer Service
