Sr. Analyst, Application Reliability Engineering - Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Sr. Analyst, Application Reliability Engineering - Operations is responsible for ensuring the stability, performance, and operational readiness of supported applications and services through proactive monitoring, alert tuning, incident response, and automation of operational toil in line with SRE practices. The role leads root cause analysis, documents findings, drives corrective actions from post-incident reviews, and participates in the on-call rotation while mentoring peers on operational best practices. This role will build and maintain dashboards, define alerting standards, lead telemetry instrumentation, validate observability coverage, and support SLI/SLO alignment across containerized and AI-enabled applications. Please note that this role has a requirement for on-call support (on a rotation) to ensure 24x7 support is maintained.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How you’ll succeed

• Production Support- Make an impact by ensuring stability of our application and infrastructure technology for our clients. Identify and resolve medium to highly complex production problems for support of applications. Collaboratively work to identify root cause and define actions to eliminate recurrence. Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems.

• Technology Focus- Stay abreast of industry trends and play a key role in CIBC’s digital transformation by supporting multiple initiatives. Proactively monitor and analyze supported services to identify opportunities for improvement and use automation to streamline execution.

• Team Collaboration- Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. Enable others through regular knowledge sharing and engagement on projects and application support.

Who you are

• You can demonstrate 2-3 years experience in. SRE, DevOps, hands-on experience with Dynatrace, Splunk, Azure, DevSecOps practices, CI/CD pipelines, scripting, troubleshooting, and support for containerized applications in OpenShift or AKS environments.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. 

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. 

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. 

• You’re a certified professional. You have Computer Science, or a related field of study. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 19th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Dynatrace Administration, Dynatrace APM, Dynatrace Enterprise Solution Architecture, Impact Analysis, Implementation Planning, IT Operations Support, Microsoft Azure, Problem Management, Red Hat OpenShift, Splunk Infrastructure Monitoring, Technical Knowledge, Work Collaboratively