TR Solutions Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Total Rewards

Job Category:

Professional

All Job Posting Locations:

Suzhou, Jiangsu, China

Job Description:

Case Management & Regular Administration

a. Case Management

• Receive, assign, update, classify, process cases as TR due diligence (e.g. benefits administration)

• Ensure integrity, completeness, timeliness, and accuracy. Responsibility for delivering upon agreed

metrics (e.g. SLA, PRR, NPS)

• Proactively monitor the cases to be able to determine if any action is needed (time; quality)

• Assist and encourage users/customers to make effective use of self-service options, systems,

products, service, etc. in order to drive rapid resolution and empower customers; educate and inform

customers of the full range of Global Services HR available to them.

• Ensuring policy and legal compliance

• Identify case challenges and opportunities

b. Regular Administration

• TR service delivery E2E management and solutions developing including but not limited to

Workday, government related Social Insurance platform, FYB, Greater Insights to ensure flawless

administration per TR processes with accuracy and in a timely manner

• Conduct regular audit to TR cases and processes.

• Ensure all TR documents are up to date e.g. ASPAC Benefits Matrix or market specific inventory

• Benefits Vender management including but not limited to payment, accrual, documentation

(e.g.BPRA) and other facilitations. Identify, prioritize and implement areas for improved vendor

Benefit service delivery.

• Maintain accurate data and provide information to supervisor/manager for TR surveys, analysis,

programs with insights per business needs

• Implementation/communication for benefits policies/ processes change and programs

• Identify areas for improvement on daily operational processes and implementation

• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant

working experiences with issues resolution for knowledge database future reference

10% • Participate on TR cadence, provide insight and identify challenges/risks for market nuances • Follow the instruction of the direct team supervisor regarding priorities and assignments Projects/Programs • Perform special projects/programs and related duties as assigned

 

 

Required Skills:

 

 

Preferred Skills:

Business Behavior, Compensation Management, Confidentiality, Data Reporting, Data Savvy, Document Management, Editing Process, Employee Compensation and Benefits, Employee Rewards Programs, Execution Focus, HR Strategic Management, Issue Escalation, Numerically Savvy, Problem Solving, Researching, Salary Benchmarking, Talent Management