CDS Service Platform Specialist (Secret Clearance Required)

Date Posted:

2026-09-14

Country:

United States of America

Location:

US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required on day 1

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team.

Summary of Role

RTX Classified Digital Services / Classified Workplace Services is seeking a hands-on Atlassian Data Center Platform Specialist to modernize and consolidate legacy service management platforms supporting classified and unclassified operations.

This role will help design, configure, deploy, and maintain next-generation service management capabilities using Jira Service Management (JSM), Jira, and Confluence, with integrations to Microsoft Power Platform, SharePoint, Splunk, and other enterprise tools. The specialist will work with a small agile platform engineering team to establish new environments, migrate legacy workflows, and develop repeatable best practices that support scalability, reliability, governance, and classified mission readiness.

This is a practitioner role requiring hands-on expertise with Atlassian Data Center capabilities, including JQL, ScriptRunner/CMJ, complex workflow configuration, platform governance, integrations, and system administration.

What You Will Do

• Configure and maintain Atlassian Data Center environments, including Jira, JSM, and Confluence.
• Perform system administration activities including upgrades, patching, reindexing, node maintenance, performance optimization, and database coordination.
• Design and optimize JSM portals, request types, workflows, permissions, notifications, SLAs, automation, and queue strategies.
• Translate ITIL/ITSM requirements into scalable Atlassian configurations supporting Incident, Problem, Change, Service Request, and Asset Management.
• Implement and manage JSM Assets/CMDB capabilities for hardware, software, and enterprise assets.
• Develop dashboards, Jira Product Discovery, and Advanced Roadmaps to provide actionable operational and service metrics.
• Establish platform governance, standard configurations, naming conventions, permissions, and configuration management processes.
• Evaluate and manage Atlassian Marketplace applications such as ScriptRunner, Refined, and Advanced Automations.
• Develop and maintain integrations with external platforms using REST APIs and webhooks, including SharePoint, Splunk, IdP/SSO, collaboration, monitoring, and CI/CD tools.
• Support legacy platform migrations and the deployment of new classified and unclassified environments.
• Conduct system hygiene and configuration audits to improve platform performance, stability, security, and maintainability.
• Provide Tier 2/3 administration and troubleshooting support for complex platform issues.
• Develop technical documentation, configuration guides, operational runbooks, policies, templates, and Confluence knowledge articles.
• Develop and deliver training and knowledge-transfer materials for service desk agents, stakeholders, and end users.
• Identify opportunities for continuous service improvement through user feedback, operational metrics, and platform telemetry.
• Partner with architecture and engineering teams to ensure deployment readiness and long-term platform scalability.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and 5+ years of relevant experience, or an Advanced Degree and 3+ years of relevant experience.
• 3+ years of hands-on experience administering, configuring, and supporting Atlassian Data Center environments, including Jira, JSM, and Confluence.
• Experience with REST APIs, SQL, and scripting using Groovy, ScriptRunner, Python, or similar technologies.
• Experience with Linux server environments and LDAP/SSO configuration.
• Experience supporting large-scale IT environments.
• Active and transferable U.S. government-issued Secret security clearance required prior to start date.

Qualifications We Prefer

• ITIL v3 or v4 certification.
• Strong knowledge of IT Service Management (ITSM) principles and ITIL frameworks.
• Demonstrated experience configuring JSM Assets/CMDB, automations, SLAs, customer portals, and workflows.
• Atlassian certifications such as ACP-120 Jira Administration for Data Center, ACP-420 JSM Health Check, or Atlassian Certified System Administrator.
• Experience with Atlassian Marketplace applications, including ScriptRunner, Refined, and Advanced Automations.
• Experience integrating Atlassian platforms with SharePoint, Splunk, Microsoft Power Platform, IdP/SSO, Slack/Teams, monitoring tools, CI/CD pipelines, or ERP/CRM systems.
• Experience migrating legacy service management platforms to Atlassian.
• Experience working in aerospace, defense, manufacturing, or other highly regulated environments.
• Experience supporting classified environments and cross-domain operations.
• Strong ability to translate business and ITSM requirements into scalable, user-focused technical solutions.
• Demonstrated ability to lead diverse technical teams and collaborate effectively across functions.

Work Location

Hybrid – Richardson, TX

This position will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with the leader.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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