Strategic Account Manager (Retail AI / CPG)

Company: ParallelDots Location: Remote Role Type: Full-Time

About ParallelDots

ParallelDots builds ShelfWatch, an AI-powered retail execution and shelf monitoring platform used by Fortune 500 CPG brands across 50+ countries. Our computer vision models turn shelf photos into SKU-level data on availability, share of shelf, planogram compliance, and pricing, delivered to field reps and HQ fast enough to act on during the store visit. Clients include Colgate, Haleon, and Beam Suntory.

We are expanding our largest accounts. Several clients have proven ShelfWatch in one market and are now looking at more countries, more users, and a move from modern trade into traditional trade or vice versa. We are hiring a Strategic Account Manager to own these accounts commercially and drive them from a successful first deployment into full multi-market rollout.

Position Summary

The main responsibility of this Account Manager is to build strong relationships with senior stakeholders at each account and own those relationships commercially. You will align with the client on success criteria for each phase and pull the right resources from across ParallelDots (Project Management, Data Science, Product) to deliver against them. You will not rely on a dedicated data analyst to find your pitch; as an AI-native operator, you will autonomously leverage data to build business cases for expansion.

Key Responsibilities

1. Commercial Ownership & Global Expansion

• Own renewal, expansion, and cross-sell targets for your accounts, maintaining accurate forecasting.

• Define account plans that sequence expansion (next country, next channel, next KPI) and align them quarterly with leadership.

• Convert proof of ROI in one market into the business case for the next, particularly driving the expansion from modern trade into traditional trade.

• Negotiate commercial terms, pricing structures, and contract renewals calmly, holding commercial ground without damaging the relationship.

2. Autonomous Data Analytics & Strategic Value Delivery

• Run Quarterly Business Reviews (QBRs) framed around delivered business value: ROI, cost savings, and execution KPIs.

• Independently navigate ParallelDots' analytics platforms to mine customer shelf data, identify hidden patterns (e.g., localized compliance gaps), and autonomously build targeted, data-backed business cases for upsells.

3. Relationship & Stakeholder Management

• Build multi-threaded relationships across each account so the partnership is not dependent on a single sponsor.

• Map each client's organization, decision-making process, and economic buyers by market and business unit.

• Understand competitive landscape within the account and internal champions of competitors and prove our value against them

• Work closely with customer success team to ensure client gets value out of ParallelDots’ solution

Qualifications & Ideal Profile

• 5-10 years of experience owning revenue in enterprise B2B, ideally selling technology into CPG, retail, or field execution.

• Track record of growing existing accounts, not just managing them.

• Experience with global/multi-market accounts where one client spans many countries or business units.

• Technical Translation Skills: Comfortable in technical conversations about AI accuracy, integrations, and data pipelines without needing to be the technical expert.

• AI-Native Data Fluency: Hands-on experience querying data and using modern BI platforms to extract insights and validate ROI independently.

• Communication: Clear, frequent communicator across both client executives and internal technical teams.

• Bachelor's degree preferred. MBA or consulting background is a plus, but not required.