Manager, Administrative Operations - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)

The Administrative Manager is responsible for assisting with operational oversight and management including day-to-day operations of specific business functions of the Patient Accounting department. The position will assist with overseeing and constructing current and enhanced system policy and procedures. Recommends changes when necessary and assists in the implementation of new processes. It will also include oversight and tasks associated with vendor management, more specifically, controlling costs, reducing vendor related risks, facilitates all communications between the PFS Business Office and the vendors and ensures service delivery by creating vendor expectations. Position requires continued development of strategies to improve daily operational tasks and system process improvement initiatives.

Essential Duties

• Directly manages supervisor(s) and staff representatives on a daily basis.
• Oversees and coordinates various activities associated with the resolution of A/R, payer refunds and Office Coordinator tasks.
• Manages the daily tasks or operations of staff and vendors and projects as assigned
• Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff
• Develops procedures and work practices designed to maximize performance and overall collection activities.
• Organizes and directs staff to maximize efficiency of operations while focusing and serving as the key leader with patient accounting system performance and system enhancement opportunities.
• Serves as a resource for both customers and revenue cycle personnel to resolve billing and collections questions and/or concerns
• Evaluates and gives recommendations of process improvements of ongoing operations and programs on a regular basis for efficient use of resources and to ensue staff effectiveness. .
• Develops and maintains the reports status of the Accounts Receivable Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the Revenue Cycle A/R Director.
• Responsible for maintaining and developing workflows and assisting in backlog reduction.
• Conduct routine scheduled meetings with unit supervisor/s to ensure the consistencies, on-going education and training of employees
• Performs other revenue cycle tasks as required and assigned including, but not limited to, job functions in all AR follow up and contract load adjudication processes ; and all other duties as assigned.

Qualifications

• Req Bachelor’s Degree in healthcare administration, finance, operational analysis, or related field
• Pref Master’s degree in healthcare administration, finance, operational analysis, or related field
• Additional 2 years of experience in Hospital AR management or related experience in a medical billing or third-party payer environment may subsitute for minimum education requirement.
• Req 5 years Hospital AR management or related experience in a medical billing or third-party payer environment AND
• Req 3 years Progressive supervisory/management experience
• Req Advanced knowledge of CPT, ICD-10, and HCPC coding and medical terminology
• Req Advanced knowledge of health care and hospital AR management and disciplines.
• Req Excellent working knowledge of patient accounting rules and operations with specific focus on inpatient and outpatient accounts and the respective rules and regulations.
• Req Self-starter and independent thinking is essential.
• Req Proficient skills and knowledge in computer applications.
• Req Must be experienced in and able to demonstrate proficiency with computerized accounts receivable software applications
• Req Demonstrated skills and knowledge in analytic and problem solving
• Req Excellent verbal, written and presentation skills
• Req High degree of integrity including ability to successfully deal with sensitive or confidential information
• Req Knowledge of patient accounting, hospital and professional billing processes and reimbursement, and insurance policies
• Req Expert knowledge of federal, state, and third-party billing, reimbursement and regulatory requirements. Ability to direct and supervise the work of others. Demonstrates exceptional leadership, conflict-resolution, and customer service abilities.
• Req Ability to plan, organize, maintain priorities and schedule, to ensure that department goals are met.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual rate range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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