Technical Sales Representative

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

RESPONSIBILITIES:

• Perform CRMD product in-service and sales call to current and potential customers in assigned territories

• Plan and execute sales and marketing activities to achieve AOP, maximize market share and achieve marketing goals in assigned territories

• Formulate Sales Plan, Revenue tracking report and Account Profile of customers in assigned territories

• Manage consignment stocks in assigned territories

• Provide technical service and support and patient follow-up to external customers

• Provide training to nurses, referral doctors, health care workers and team members

• Obtain market Intelligence such as competitor product, pricing, marketing programs etc

• Understand local government healthcare policy and market trends

• Handle and process customer complaints in a timely manner and in accordance to SJM requirement

• Assist in clinical research, when necessary

QUALIFICATIONS:

• Minimum Diploma in Biomedical Science

• Preferably with a Bachelor’s Degree in Life Sciences, Biomedical, Pharmaceutical or related field

• Preferably with related hospital working experience, familiar with workflow and processes in the hospital

• Candidates without related qualifications but with related working experience will be considered.

• Some sales experience is preferred

OTHER FUNCTIONS AND RESPONSIBILITIES

• Serve as back-up for other CRMD team members

• To be on call for emergency/follow-ups cases during weekends or after office hours

• Handle and process customer complaints in timely manner and according to Abbott Medical Asia’s and Abbott Medical Singapore’s policy and requirement

• Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore

• Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore are executed

• Perform other related functions and responsibilities assigned by supervisor

PREFORMANCE FACTORS:

• Focuses on the Customer:  Is dedicated to meeting the needs of internal and external customers

• Delivers Results with Integrity:  Meets commitments and produces the right results at the right time.  Adheres to moral and ethical principles. Believable and trustworthy.  Does what he/she says they are going to do

• Teamwork/Supporting our Colleagues:  Collaborates with co-workers to achieve work group and company goals

• Initiative:  Takes action without prompting or direction from others.  Constantly strives to improve own and company performance

• Personal Involvement:    Personally engages his/her interests, emotions or commitments in their work