Account Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 
 
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

As an Account Manager at OpenTable, you will serve as a trusted advisor to restaurant partners across Guadalajara and surrounding regions, helping them optimize operations and achieve business growth. In this role, you will build strategic high-level relationships, configure systems to optimize reservation flow, and deliver consultative insights that drive adoption of OpenTable marketing assets. Acting as a key customer advocate, you will collaborate with cross-functional teams to resolve client concerns, share industry trends, and lead retention initiatives. Your contributions directly elevate the partner experience and expand OpenTable’s presence in key hospitality markets.

Responsibilities

• Cultivate and maintain strategic relationships with restaurant partners, serving as a trusted advisor to optimize reservation flow and operational efficiency.

• Identify partner needs and present consultative sales opportunities to drive participation in OpenTable marketing programs and achieve quarterly revenue goals.

• Collaborate with internal teams—including Marketing, Product, and Technical Support—to resolve cross-functional issues, execute promotional campaigns, and convey product feature requests.

• Manage partner retention strategies, lead contract re-signings, and maintain high customer satisfaction across assigned territories.

• Perform operational setup tasks, including configuring reservation links on client websites, completing technical installation documentation, and tracking meeting activity in Salesforce.

• Deliver industry insights and conduct regular business reviews with key restaurant stakeholders to support long-term success. 

Minimum Qualifications

• 3+ years of account management, customer success, or operational leadership experience in the restaurant or hospitality sector.

• Proven track record in consultative sales, account retention, and managing cross-functional stakeholder relationships.

• Fluent in English with strong written, verbal, and interpersonal communication skills.

• Valid driver's license and transportation for regular travel within Guadalajara, Puerto Vallarta, and surrounding areas.

• Possession of a valid U.S. visa for periodic business travel to the United States. 

Preferred Qualifications

• Bachelor's degree in Business, Hospitality Management, Marketing, or a related field.

• Hands-on experience using CRM software (e.g., Salesforce), Google Workspace, and basic web design/HTML concepts.

• Strong analytical capability, utilizing data-driven insights to guide customer strategy and business decisions.

• Demonstrated ability to deliver group presentations and conduct training sessions for restaurant operators.

• Experience thriving in a fast-paced, forward-thinking, and adaptable work environment.

This role requires regular travel within Guadalajara and surrounding areas, including periodic travel to Puerto Vallarta, Jalisco. Additionally, occasional travel to the United States is required; therefore, a valid U.S. visa is necessary for this position.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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