Store Manager - Marks & Spencer

Department: Marks & Spencer

Employment Type: Permanent - Full Time

Location: Jersey

Description

• To operate a by successfully maximising profitability, providing high levels of customer service and developing a strong motivated team of colleagues.  
• To correctly use systems and procedures to control financial aspects of the business associated with achieving set budgets.
• To comply with the terms of all relevant Health and Safety legislation and our Statement of Corporate Principles, to provide and maintain a healthy and safe working environment

Key Responsibilities

• Manage Health and Safety, Food Handling, Hygiene, Security, Emergency Systems and the Sale of Age Restricted Goods, according to relevant law and Company policy
• Control the replenishment, merchandising and quality of goods to ensure that statutory standards are achieved
• Ensure that all handling of stock or monies is in accordance with policy and procedure
• Ensure that the external and internal appearance of the store is maintained to a high standard at all times
• To gain an informed knowledge of the products offered in your store to assist customer queries where appropriate
• Manage, train and develop staff to ensure that they are appropriately motivated to carry out their responsibilities safely and to the required standard
• Review and appraise the performance of your team members to achieve consistently high standards and encourage personal and professional development
• Disciplinary decisions up to verbal warning for reporting colleagues
• Daily trading operating decisions
• Ensure that the store team provides a high level of customer service at all times, giving guidance and feedback to maintain the standards
• Delegate effectively and actively encourage other members of the management team
• Maintain effective and open communication with colleagues at all times
• To maximise the store’s profitability by careful control of store budgets and the use of monthly management accounts.  This involves tight control and monitoring of all store controllable costs along with achieving turnover budgets
• To correctly manage the reconciliation of all cash / non cash, escalating any anomalies for investigation
• To maximise performance of the store by offering the best range available through regular consultation with your Line Manager/Buying Office.  To ensure that targets for sales, availability and stock loss are achieved
• Operate systems to maximise efficiency and minimise losses. Implement new and existing policy and procedures as directed in order to meet the needs of the business
• Safeguard assets with particular regard to Stock Control, utilising all supportive data and systems
• Maintain accurate written records, and written communication via back office systems
• Remove ‘waste’ and damaged stock from the sales floor and complete required paperwork
• Use commercial documentation to access information relating to your department
• Maintain high standards of sales floor and till point hygiene
• Maintain accurate and up to date stock file and probe problem areas
• Ensure that the highest standards in food handling & hygiene are maintained at all times 
• Undertake stock taking duties for the department 
• Adhere to Health & Safety regulations and maintain a safe working environment
• Ensure that ticketing including shelf-edge tickets, additive tickets and nut tickets are correctly displayed at all times
• Watch out for theft, fraudulent methods of payment and deceitful purchases
• Carry out due diligence checks
• As necessary, work out of role in order to meet customer needs

Skills, Knowledge and Expertise

• Current First Aid at Work Certificate (Essential)
• Intermediate Food Hygiene certificate (Essential)
• Intermediate Certificate in Wines, Spirits and Alcoholic Beverages 
• Minimum 2 years managerial experience, in customer facing / retail role
• Proven experience of effectively managing a team
• Be able to demonstrate good business acumen and accurate written communication
• Proven financial aptitude

Benefits

• Competitive Salary
• Discount card for all our brands with a secondary card holder.
• Holidays increasing with length of service
• Opt in Contributory Pension Scheme
• Bonus Scheme