Customer Manager

JOB TITLE: CUSTOMER MANAGER

LOCATION: NORTH ROCKS, AUSTRALIA

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

To strategically manage and grow the Priceline and Community Pharmacy accounts with the purpose of delivering mutual value. The Account Manager plays a pivotal role in executing category plans, driving sales performance, and ensuring end-to-end alignment across all aspects of the sales continuum. Through strong commercial acumen, data-led insights, and collaborative engagement, the role supports Priceline/Community Pharmacy and Unilever in delivering customer-first solutions and achieving sustainable business outcomes. This role is a permanent, full time opportunity based in Sydney and comes with hybrid working arrangements.
We’re seeking a dynamic and commercially driven professional with a passion for building powerful strategic partnerships with Australian pharmacy retailers spanning multiple categories and numerous household-name brands. This role holds full commercial responsibility for delivering gross and net sales, retail growth, and market share performance across a broad portfolio of iconic brands.
Representing multiple categories across personal care, skincare, and hair care, you’ll lead the Joint Business Plan and strategic partnership with the retailer.

KEY RESPONSIBILITIES

• Lead and grow our strategic partnerships with Priceline and Community Pharmacy with the consumer at the centre, collaborating both internally (Category, Marketing, Supply Chain) and externally (Category Managers, Promotions Managers, Digital, Supply Chain)
• Unlock and deliver a long-term Joint Business Plan (JBP) centred around driving category growth and anchored to both businesses strategic synergies
• Input into the development and implementation of long-term strategies to meet future customer requirements
• Lead range reviews working in collaboration with the Category and Marketing Teams
• Management of the internal Sales and Operations Process (S&OP) for your customer set (Volume, Net Sales, Trade Spend)
• Achievement of Sales targets within Trade Spend framework
• Analysing and Reporting on Priceline account performance

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• 3+ years of customer management and relationship building experience, preferably cross-functional within FMCG, Consumer Healthcare, Beauty or lifestyle-related categories
• Degree in Business, Accounting, or a related field
• A strong grasp of category and promotional planning with proven ability to lead Joint Business Plans, and a collaborative mindset that energises both internal and external stakeholders
• Superior interpersonal & communication skills with a customer service mindset

Skills

• Collaborates with CSP team on category growth management, acting as a ‘sounding board’ as they develop a deep objective knowledge of the customers strategy and needs.
• Demonstrated commercial strategy through analysing customer JBP looking for improvements, and budgeting appropriately so delivered within spend guardrails.
• Deeply understands their customer and uses that knowledge to build strong customer relationships that align key Unilever and customer stakeholders.
• Is data literate, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever
• Understands how to execute with excellence with the customer, whether it’s through knowledge of supply chain expectations or deploying activities in-store.
• Proficient in negotiating complex agreements and resolving conflicts among multiple stakeholders (internally and externally).
• Knows how to use the right questions to understand the customer’s challenges and needs, building compelling propositions that meet them.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

WHAT AWAITS YOU AT UNILEVER?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits. 

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact [email protected].

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.