IMO Specialist

What if your next role allowed you to make a meaningful impact on the lives of veterans and reservists across the United States?

The Opportunity

Play a key role in performing IMO research in the vendor's portals to assist the completion of claim reports.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Review medical records for veterans, with a focus on IMO support
• Manage approximately 20,000 medical examinations monthly
• Conduct timely and accurate IMO research
• Complete IMO Support Tracker daily to meet weekly IMO requirements, as feasible
• Communicate regularly with the SOM on workload and task feedback
• Follow weekly provider IMO allocations as assigned by your manager
• Support the training and development of new IMO Specialists
• Perform other administrative tasks as assigned by the SOM or management

Key Criteria

• Strong knowledge of medical terminology and healthcare concepts
• Excellent written and verbal English communication skills
• Proficient in Microsoft Office Tools (Word, Outlook, Excel) and multiple software applications
• 1-2 years of medical review experience 
• Strong documentation skills with 40+ WPM typing speed
• Strong attention to detail and commitment to high-quality work
• Ability to multitask and work independently in a fast-paced, high-volume environment

Work setup:

• Manila (BGC, Taguig): 8:00 AM – 5:00 PM US Central Time with a full onsite work arrangement.

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