Senior Director, Product, Care Foundations

Reporting directly to the VP of Product, Care Innovation, you will define and execute the overarching multi-year product vision, strategy, and operating model for the Care Foundations group—spanning claims and eligibility, member billing and collections, provider lifecycle, and provider pay and incentives. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Quarterly travel to company headquarters for team onsites and planning sessions is required. 

What you’ll do: 

• Lead the long-term vision, multi-year product strategy, and operational roadmap across the Care Foundations group, spanning servicing automation, claims, billing, provider lifecycle, and provider pay. 
• Manage, mentor, and develop a high-performing team of Product Managers and Product Leaders, establishing clear standards for strategic ownership, autonomy, and cross-functional influence.
• Serve as the product owner for foundational operational platforms, representing this portfolio in senior leadership forums and aligning product investments with company-level goals.
• Drive AI and automation initiatives across servicing channels to optimize operational workflows, increase resolution velocity, and streamline member and provider support touchpoints.
• Scale AI-driven servicing platforms and conversational automation across member and provider support channels to drive continuous operational efficiency and resolution speed. 
• Modernize automated claims rules, real-time eligibility capabilities, and denial management systems to reduce operational friction and optimize overall cost-to-serve. 
• Drive the evolution of global and domestic member billing and payment infrastructure to deliver transparent, flexible, and reliable financial experiences.
• Oversee end-to-end provider platform experiences from onboarding and self-service administration through to complex global and domestic provider compensation models. 
• Build strong cross-functional partnerships with leaders across Engineering, Design, Clinical Operations, Revenue Operations, and Finance to ensure operational readiness and alignment.
• Institutionalize high-velocity experimentation, qualitative user research, and data-rigorous decision-making frameworks across all Care Foundations product teams. 
• Evaluate organizational structures and resource allocation across pods to continuously increase team leverage and adapt to evolving business priorities. 

What success looks like:

• Consistently exceed group-level operational and sustainability KPIs, systematically reducing cost-to-serve while scaling platform capacity.
• Increase automated servicing resolution velocity and first-contact resolution rates across member and provider touchpoints. 
• Elevate member and provider satisfaction metrics (NPS) across all billing, onboarding, and support workflows.
• Improve clean claims percentages and reduce claims processing cycle times through automated rules engines and real-time eligibility verification.
• Successfully coach and elevate Product Managers into strategic, autonomous leaders with proven business impact and career progression. 

What you’ll bring: 

• 10+ years of product management experience, with a proven track record of driving multi-year product strategy across complex healthcare ecosystems.
• 5+ years of direct people management experience, including proven success leading other product managers or team leads and scaling product organizations.
• Track record of managing product teams at or above the organizational scale you will oversee over the next 18 months.
• Demonstrated experience building and scaling foundational systems, automated servicing tools, billing and payment infrastructure, or enterprise operational workflows.
• Strong financial and strategic acumen, with a deep understanding of P&L drivers, cost-to-serve dynamics, and commercial impact.
• Exceptional executive presence and influence, with a proven ability to align cross-functional VP and executive stakeholders behind complex technical roadmaps.
• High analytical rigor and data fluency, enabling evidence-based decision-making in fast-paced, ambiguous environments.
• Ability to travel up to 10% of the year for company onsites and quarterly leadership planning sessions.

Nice to have: 

• Experience in digital health, health insurance, or mental health technology environments.
• Experience implementing AI conversational automation or automated claims processing in regulated environments. 
• Proven success within high-growth B2B2C enterprise environments. 

The target base salary range for this position is $270,000 - $333,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.