FT Concierge

Description

Full-Time Concierge – Mid-Rise Condominium 

Location: Atlanta, GA 30308 

Job Type: Full-Time 

Industry: Condominium / Community Association Management 

About the Position 

Beacon Community Management is seeking a Full-Time Concierge to join the team at a well-maintained mid-rise condominium community in Atlanta's 30308 area.This 78-residence condominium is looking for a professional, personable, and service-oriented individual who will serve as the first point of contact for residents, guests, and vendors. The Concierge will play an important role in creating a welcoming, safe, and well-organized environment for residents while helping ensure the day-to-day operations of the building run smoothly.The ideal candidate understands that concierge service is about more than sitting behind a desk. This individual should take pride in knowing the residents, anticipating their needs, maintaining a professional presence, and providing exceptional customer service. 

Responsibilities

• Serve as the primary point of contact for residents, guests, visitors, and vendors entering the building.
• Greet residents and guests in a friendly, professional, and courteous manner.
• Maintain a visible and professional presence at the front desk and building entrance.
• Monitor and control access to the building in accordance with established community procedures.
• Assist residents and guests with general questions, directions, and building-related requests.
• Receive and coordinate deliveries, packages, and other items for residents.
• Maintain accurate logs of visitors, vendors, deliveries, and other building activity as required.
• Notify residents of guests, deliveries, service providers, and other arrivals.
• Coordinate access for vendors, contractors, movers, and other authorized personnel.
• Assist residents with move-in and move-out procedures and building requirements.
• Monitor common areas and report maintenance, safety, or security concerns to the appropriate party.
• Communicate building maintenance issues and resident concerns to Beacon Community Management and/or the appropriate building representative.
• Assist with amenity reservations, access, and general resident requests as needed.
• Help maintain a clean, organized, and welcoming front-desk environment.
• Handle resident concerns professionally and escalate issues when appropriate.
• Maintain confidentiality and discretion when handling resident information and building matters.
• Develop positive relationships with residents and become familiar with the needs and expectations of the community.
• Assist with emergency situations by following established building procedures and contacting the appropriate emergency personnel when necessary.
• Maintain professional communication with Beacon Community Management, association leadership, vendors, contractors, and residents.
• Perform other building and concierge-related duties as assigned.

Requirements

Qualifications

• Previous experience in concierge, front desk, hospitality, luxury residential, hotel, property management, or customer service is preferred.
• Exceptional customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong verbal and written communication skills.
• Ability to remain calm, courteous, and professional when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to multitask while maintaining a high level of service.
• Comfortable using email, Microsoft Office, and basic computer systems.
• Ability to maintain confidentiality and exercise good judgment.
• Dependable, punctual, and reliable.
• Ability to work independently while remaining an engaged member of the building's management team.

The Ideal Candidate

The right person for this position will be warm, polished, dependable, and highly service-oriented. You should genuinely enjoy interacting with people and take pride in creating a positive experience for residents and their guests.Experience in a luxury apartment, condominium, hotel, country club, private club, or other hospitality-focused environment is a plus.The Concierge will become a familiar and trusted presence within the community, so we are looking for someone who understands the importance of professionalism, discretion, consistency, and building strong resident relationships.

Why Join Beacon Community Management?

• Full-time opportunity with an established community management organization.
• Work within a well-maintained 78-residence condominium community.
• Opportunity to build meaningful relationships with residents.
• Professional and resident-focused work environment.
• Be part of a team dedicated to providing exceptional community management and service.
• Opportunity for continued growth within Beacon Community Management.

If you are a polished, dependable, and service-minded professional who enjoys working with people and creating an exceptional resident experience, we would love to hear from you.