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CUSTOMER SERVICE REPRESENTATIVE-METER (INTERNAL ONLY)2026 - 03147

City of Fayetteville, Arkansas

·

2 days ago

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Salary
$17 – $26/hr
Location
Fayetteville, AR, AR, US
Type
Internship
Department
Customer Service
Seniority
Internship
Education
High School
Source
GovernmentJobs

Description

The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce.  By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.  

Safety/Security Sensitive Designation:
This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.

  1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
  2. The incumbent is responsible for connecting and disconnecting water services, and performing disconnection and reconnection of past due accounts. Perform various customer relate requests such as leak detection and pressure/flow test.
  3. Connect and disconnect water services for normal services.
  4. Connect and disconnect past due accounts.
  5. Inspect the City's public water systems and the customer's private water system for leaks.
  6. Assist other City employees, customers and private contractors with solving problems.
  7. Run pressure and flow test on the City's public water systems and the customer's private water systems.
  8. Inspect new water taps for proper location and serving the correct location.
  9. Install new water meters at new location and replace old water meters.
  10. Maintain daily activity reports and prepare reports for utility billing office.
  11. Read water meter when necessary.
  12. Train or assist in training customer service and meter reading personnel.
  13. Work in adverse weather conditions.
  14. Perform 24-hour call duty including holidays on a scheduled basis.
  15. Maintain truck and equipment.
  16. Perform other duties as assigned.
  1. Assist with assigning and updating utility billing account numbers and codes.
  2. Secondary duties as assigned.
 
  1. High school diploma or GED plus one year of experience reading water meters in the Fayetteville water service area required.
  2. Must possess a valid Driver's License.
  3. Effectively communicate with others orally and in writing.
  4. Ability to read, analyze, and interpret common technical journals.  Ability to respond to common inquiries or complaints from customers.
  5. Must be proficient in the use of a computer and other related software programs. Must be able to effectively operate standard office equipment, service vehicle, two-way radio, handheld reading device, hand tools and Radio-Read Transmitter Unit.
  6. Ability to interpret variety of technical instructions in mathematical or diagram form.
  7. While performing the functions of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 35 pounds; occasionally lift or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  8. While performing the functions of this job, the employee is regularly exposed to outside weather conditions and frequently exposed to fumes or airborne particles.  The employee is occasionally exposed to moving mechanical parts.  Employee is regularly required to drive from job to job and perform job assignments close to vehicle traffic.

Skills

Customer Service