Service Delivery / Quality Manager - TS/SCI w/ Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Data Reporting, Program Management, Service Delivery

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

At GDIT, we advance the mission with every action—because what we do is bigger than ourselves. As an Operations Team Lead, you will guide a Service Delivery / Quality Manager responsible for maintaining quality control and assurance programs, managing risk and continuous improvement, overseeing program operational status, reporting alarm anomalies, supporting project requirements, communicating issues to stakeholders, and monitoring project timelines and progress.

This position supports our intelligence customer. We’re seeking a qualified individual who can collect and report program data; maintain the program Risk Register by evaluating existing and emerging risks with the PMO and identifying new opportunities to support the customer; and manage the program’s Innovation Station to keep contributors engaged and remove obstacles. The role also serves as the program’s QA/QC lead, ensuring standardized processes for checkouts, testing, and compliance, and authoring the QA/QC SOP. Additional responsibilities include supporting the program manager through operational oversight, preparing and briefing quarterly PMR materials, drafting meeting minutes, and tracking action items. The individual will engage consistently with site and technical leads and participate in routine tag-ups, maintain an up‑to‑date operational picture across all program sites by monitoring alarm conditions in Nlyte, investigating alarm spikes, issuing ad hoc notifications, and staying informed of site developments, and collect weekly alarm data to produce a comprehensive weekly alarm report with trend analysis for customer leadership.

What You’ll Do

• Serve a Serve as the program Privileged Initiator (PUI) for account requests.
• Review, edit, and author SOPs and process documents in coordination with peer review and government approval steps.
• Ensure communication and information sharing across sites and contracts.
• Perform complex administrative and analytical tasks in support of contract programs.
• Assist with developing plans, budgets, and schedules, and monitor compliance with contractual requirements.
• Define program plan requirements and conduct studies to optimize plans.
• Monitor and report program performance against cost, schedule, and contractual objectives.
• Regularly interact with high-level customers and industry partners to ensure requirements are met.
• Support business development activities.
• Participate in special projects as required.
• Provide guidance or leadership to less experienced analysts; may serve as mentor or team lead.

What You’ll Bring

Required:

• TS/SCI clearance with CI Polygraph
• Bachelor’s degree in IT or STEM Field (or equivalent experience)
• 12+ years of experience
   

Why GDIT

• Mission‑focused work with real impact
• Opportunities to lead, innovate, and shape how critical systems operate
• Collaborative teams and a culture built on trust and empowerment
• Professional growth and continuous learning
• Competitive benefits and industry‑leading support
• Lead the team that keeps the mission moving.
• Help secure today and shape tomorrow.

Location: Company Site 

US Citizenship Required 

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#GDITcareers

#OpportunityOwned

#WeAreGDIT

#transitioningmilitary

#clearedjobs

#veterans

#Autobots

The likely salary range for this position is $142,792 - $181,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans