Applications Analyst- AI

Position Overview

The Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including administration and maintenance; availability and incident/problem/change/knowledge management; upgrades/patching coordination; vendor/SLA oversight and escalation; and integrations/interfaces. Platform-specific build work (e.g., Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed.

Schedule

• Monday -Friday 8am-5pm CST

Location 

• Remote

 

Compensation Disclosure

• Starting salary range between $90,000-110,000

Final Compensation offered will be within pay range based on qualifications/experience met for the position

 

 

How Application Analysts Empower Recovery

Duties and Responsibilities:

The Applications Analyst role will also,

Serve as technical SME and overall responsibility for assigned application(s), including:

• Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues
• SME on what the system does and its capabilities
• Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues
• Expert on technical aspects of the product/software and how it relates to other systems at the company
• Document/maintain system architecture
• Document and manage any 3rd-party relationships.

Application Administration 

• Serve as gatekeeper of system to be sure it is being properly used.
• Manage communication with end-users (notification of outages, upgrades, patching, etc.)
• Collect and track KPI statistics and evaluation of SLAs (are they being met by the vendor?)
• Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application.
• Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc.
• Implement small enhancements/break-fix solutions within assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes.
• Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning

Maintain Business Owner relationships

• Serve as first point of contact with the business team
• Responsible for managing enhancement requests/bug-fixes with the Vendor
• When enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release.
• Partner with Business Owner of the application to document business use: Document system workflow
• Outline typical use cases
• Ensure documentation is current and accurate

• Maintain Vendor relationships
• Key person to report problems to vendor, including tracking tickets to resolution
• Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc.
• Other duties as assigned

Education Qualifications:

• Four-year Computer Science, IT or relevant college degree or High School Diploma and 3+ years’ experience working in IT roles

Professional Qualifications: 

• At least 3years of experience in IT application development, QA, business analysis or project management.
• Experience in IT service management or systems analysis preferred.

Workplace Environment: 

• Primarily remote-based with extended computer use
• Travel up to 10%

Competencies: 

• Ability to work independently as well as use independent judgement in critical thinking and troubleshooting situations.
• Technical and analytical skills, with strong business aptitude
• Comfort working with data extracts, CSVs, and basic data transformation/mapping
• Strong troubleshooting skills: ability to reproduce issues, analyze application/system logs (where available), interpret error messages, and document root cause and remediation steps
• Experience with IT service management tools and practices (incident, problem, change, knowledge management) and maintaining clear tickets, runbooks, and KB articles
• Ability to create test plans and coordinate UAT; familiarity with use cases, release/change processes and validating fixes/enhancements before production deployment
• Experience maintaining technical documentation standards
• Excellent written and verbal communication skills, including facilitating meetings and making PowerPoint presentations
• Ability to bridge IT and business communication by explaining IT concepts in non-technical terms