Senior Manager, Risk Management

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The eBay Services Risk Strategy function works to ensure phenomenal experiences when buyers and sellers come together and engage in commerce on the biggest marketplace in the world. This involves accurately understanding Payments Processing & Risk Managment on the platform, identifying the opportunity areas and helping build scalable solutions to drive outstanding user experience.

The team’s focus is to ensure the integrity of our marketplace for buyers and sellers who transact with us every single day. The scope of our charter includes Risk Strategy, Policy, and Vendor Management -- working across Product and Engineering, Decision Sciences, third party Risk services, and Global Operations to deliver innovative and scalable solutions to ensure healthy marketplace growth. This position involves working across multiple, integral teams within eBay, leaning on experience with Payments and Financial Services to drive innovation. Successful candidates should be quick learners, strategic problem solvers and execution driven facilitators, with a keen sense of business insight and attention to details. This role is heavily cross functional and ideal for candidates who enjoy defining and solving complex problems and driving towards innovative solutions. Quantitative and analytics problem-solving skills will be essential along with a demonstration of exceptional interpersonal skills, initiative and integrity.  If this sounds like you, we want to talk to you!

Responsibilities

• Develop significant insights that improve risk controls based on product and portfolio analysis.
• Contribute to risk strategy development for emerging payment methods and new financial products.
• Help develop and implement risk policy frameworks to manage fraud and credit risk, product and portfolio threats
• Monitor the performance of risk strategies and proactively seek out opportunities for improvement in policy, operations and outputs
• Partner with risk horizontal teams to deliver scalable global risk management policies through the buyer and seller lifecycle.
• Establish relationships with cross-functional partners, product owners, engineering, business development and risk operations organizations to set shared goals, serve as the site lead for risk team to influence prioritization and facilitate the implementation of important risk strategies

Key Skills

• Minimum of 7 + years of related work experience – payments and risk, business strategy, consulting or related experience. People management experience is highly desired
• Strong quantitative and analytical skills, SQL; Experience building dashboards, reporting and driving insights is crucial. Experience with machine learning frameworks and models is a plus
• Understanding of ecommerce/digital risk management in following area: user verification, payments ecosystem, stolen financial and account takeover behavior, fraud strategies, access/standards programs etc.
• Ability to define a problem out of ambiguity and reconcile conflicting goals across multiple functions.
• Experience in account level and portfolio level risk strategy development. You are willing to become familiar with industry benchmarks, technologies and standard methodologies.
• Communicate ideas succinctly and accurately; tailor your communication to a broad range of audiences; active listening and good presentation skills.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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