- Location
- US, Remote, United States of America
- Workplace
- Remote
- Type
- Full-time
- Department
- Management
- Source
- Workday
Description
Build connections that help customers keep business moving. As a Consulting Services Consultant on our MX team, you will manage EDI integrations, troubleshoot technical issues, support new implementations, and partner directly with customers and trading partners. You will translate data between EDI environments and ERP systems such as Epicor Kinetic while managing ongoing customer needs. We are seeking applicants who bring strong technical problem-solving skills, a customer-focused mindset, and the ability to work independently while sharing knowledge with a collaborative team. This is an opportunity to embrace autonomy, extend your skills, and create long-lasting customer success.
What you will be doing:
- Manage EDI integrations for assigned customers, including new implementations, ongoing maintenance, and trading partner setup.
- Map EDI transactions to the formats required by Epicor Kinetic and translate Kinetic data for external trading partners.
- Troubleshoot integration, mapping, and data issues, working with customers to identify root causes and implement practical solutions.
- Manage a portfolio of customer accounts while maintaining proactive communication and responding to changing technical needs.
- Configure and support new vendors and trading partners across customer EDI environments.
- Collaborate with colleagues to solve complex issues, share knowledge, and continuously strengthen your technical expertise.
- Work across EDI technologies and ERP environments, balancing hands-on technical responsibilities with direct customer partnership.
What you will likely bring:
- Strong technical troubleshooting and problem-solving skills, with the ability to apply previous experience to new integration challenges.
- Experience working with EDI, systems integration, technical consulting, or a closely related environment.
- Strong communication skills and confidence working directly with customers, vendors, or trading partners.
- Ability to independently manage customer priorities while collaborating effectively with a broader technical team.
What could set you apart:
- Experience with Epicor Kinetic, particularly Demand Management.
- Experience with EDI HQ or similar translation and mapping platforms.
- Knowledge of EDI mapping, SFTP, AS2, or integrations involving multiple ERP platforms.
#LI-REMOTE #LI-SK
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $94,000 USD Maximum: $151,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Scott Keough
